Family Fare

My first Fast Lane order was a big success. Ordering in the privacy of my home, quick and easy. Picked up in less than 3 hours and loaded my car. I knew the person that did the picking and delivery. You only get that from a store you trust and know everyone because it’s local. The shopper was quick to let me know what items needed to be replaced with something else. Also, shared with me about how to save on the delivery charge and the benefit of using this service in this time of the Coronavirus. Thank you Family Fare.

Super speedy..... pickup order usually ready before my selected pickup time. Accurate!!!! Plus, if I ask for a specific produce, the shopper always selects the nicest and freshest one....I was initially worried that a shopper wouldn’t care and just pick any one, just to get the order finished. NOT SO!!!!! Speedy AND picky!!! All the shoppers are extremely friendly and when I notify them that I’m in the parking lot, they text back that they’ll be right out with my order,...... and they are!!!!! This is a great customer service!!

I love FF and their app! It’s super easy to use and check things but for me to give it 5 stars some things need to change. I haven’t found a way to add notes under items like when using the computer. I add notes every single order so the app is useless then. Also I HATE how FF has changed how you pick up orders 3 times now. What was wrong with texting?? Now I gotta open an app which refreshes every time and it’s super tedious and annoying. Go back to texting to pick up orders!!

response required

High quality meat and produce. Well organized and clean inside, at least the store on Butternut in N. Holland. Some grocery checkers need attitude adjustments, but I guess you have that at any chain store. My only gripe is that Family Fare’s prices are super inflated. On sale, a bag of cooked peeled shrimp is $5.99 where Walmart’s everyday price for the exact same item is $5.39 I am not loyal to any store in particular, I shop around for the best deals! Other than Walmart when it comes to meat and produce, “Meijer” by far and away beats “Family Fare” 24-7 regarding pricing! In my opinion, that’s why Family Fare only has a 1.9 start rating, compared to the Meijer on North Shore Drive in Holland at 4.9 stars.

Would be 5 stars if they had some things like the ability to add to or edit an order up to the day of pickup. The app will show an item as on sale but when you want to buy it often times it’ll tell you it’s not on sale. If you choose to look at the weekly ad you can’t order from the add. You have to write down the item exactly then go to the pickup app and try to find it. Make a mistake you pay the going rate for what you selected.