Fair – The driver’s app

Fair has literally changed the game for me. I have just recently moved from NYC to LA to pursue my dreams and I was getting really stressed out between having to take Uber’s to different audition locations and sometimes spending hundreds of dollars on them because public transportation would not get me to my auditions on time. After some time a friend of mine suggested that I take a look at FAIR and when I tell you all of my car anxieties went away, I felt so relieved that there was finally something out there that really catered to those who may not have the financial option to put down such a large down payment on a car and have it break your wallet. Everything was so straight forward and the app really makes it easy to understand what it is that you are getting into in regards to payments, cars, makes, models, mileage. I especially love the insurance part of Fair because you don’t have the hassle of having to go through another party and when I tell you the insurance is amazing! I wouldn’t want to go anywhere else. FAIR has truly made the car experience for this starving artists a memorable one and I would suggest this app to everyone who is looking to get started on a car or even just looking for something else and new. Their reps are BEYOND helpful and available at any time of the day that I called and I couldn’t be anymore thankful!

After moving from NYC to Southern California, I was looking for a short term lease option until I find a full-time job and decide what car I want to buy. Fair was recommended to me months ago by my brother-in-law. I found it so easy to search vehicles - by price, by brand, by vehicle type. There is a full range of options from older budget-friendly sedans all the way to brand new top of the line luxury cars like Mercedes SUVs and Maseratis. And once you select a car, you see what city it is in so if it is too far, you can amend your selection to something closer. Turnaround is quick (24-48 hours) for confirmation once you pick a car. The Fair insurance option is exceptionally competitive as is the optional additional mileage & wear/tear coverage options. Selecting an appointment time for pickup was super easy and the dealer was prepared for my arrival with all documents ready - the whole pickup process took less than 5 minutes. Customer service is on point as response time is quick and I received a proactive follow-up call 6 days after pickup to verify everything was going smoothly. I had a few things I wanted to clarify regarding registration and license plates which were resolved. I am super happy with this option, the easy overall process, the costs and most importantly, the flexibility with lease terms. Great job, Fair.

Was drawn to Fair because of their offer: fixed payment, low commitment, no debt, full service. Found the car I was looking for using the app, which wasn’t that easy as they don’t (yet) have filters for features like all wheel drive, so lots of clicking back and fourth through the listings. When pick-up day came, the worst possible thing happened, I got to the dealership and was told that the car I was there to pick up had been SOLD the day before. Fair did not let the dealership know that the I had reserved the car and would be coming in to pick up the car. Something was clearly wrong with Fair’s process as they had given me the time, date and location for the pickup - did they just make it up and not check with the dealer?! The only reason this is a 4-star review is because of how Miguel handled the situation. When I called Fair, screaming in the dealership parking lot, Miguel let me know that they would make things right - and they did! They located the same car at the dealership and listed it so I could purchase it through the app and proceeded to waive the start payment, to make up for the poor experience. I received a follow-up call from Matt D. making sure things were going well and apologizing for the experience at the dealership once again. I have yet to see how the support goes for maintenance services.

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I decided to go with Fair because they’re connected with Uber and as a ride share driver I thought it would be better to go with a company where most things, including leasing a vehicle via app. I soon learned how much of a bad idea this was. After finally finding a car to lease, paying the deposit and getting a pick up date/location, I found out they sold my car just before I was going to pick it up. Apparently there was no communication between Fair and the dealership to inform them that I had paid for the car. When I notified Fair about this issue, all they said was sorry but you’ll have to locate another vehicle there’s nothing they can do. I had to find another car pay another deposit since my original deposit was still held up with the vehicle they sold and call the dealership to make sure the vehicle hadn’t been sold. UPDATE: Have had my car for almost year and while out working in Clayton I hit a Deer. Tried logging into the app to make my report only to find out that the app had glitched and wouldn’t let me log in saying there was an AUTHENTICATION ERROR. So I had to call in and do everything over the phone. Had to wait 30 minutes just to speak with someone and to make matters worse, she didn’t even give me all of the information I needed to complete the process! Following the conversation, I emailed support about the app issue and presently, it’s been over a week and the app still hasn’t been fixed.

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Fair used to be a great option but then they forced the new promotion and made you complete more trips for less pay. They change the program from 70 weekly trips to 90 weekly trips and the extra bonus was change from $305 to a little bit over $200. I’ve been in contact with Fair support and Uber and both have been giving me the runaround. I’m yet to receive my missing promotion of $185 for last work week neither have gotten back to me on the resolution of my pay. I’ve been in constant communication with fair support managers in Arizona and no one has returned my concerns. When I started this program back in February there was a bit of a hiccup on my vehicle appearing on my Uber Driver app it took about three weeks to get everything resolved. I was finally driving with Uber with with the proper promotion and the proper vehicle and now they forced his new promotion making you drive more hours and more trips not only did uber lowered their pay by 20% from 80 cents to now 60 cents a mile. but now you need to drive about 20% more trips to get the promotion with Fair. Lastly The first week free of $185 when you signed up is really just an apology for how long it takes them to have your car appear on the Uber Driver app and you can start making money. The “it takes them about 24 hours” for your vehicle to appear on the Uber Driver app is false and it impedes you from making money right away as promised with their ads.