Facility Issue Reporting

It's good overall but has some bugs. It is fantastic that there is a system for leadership to report issues to the Facilities group. However, the emails sent to the AA (and subsequently sent to the mechanics) do not have the building name or issue description in the subject line or email header thus making it difficult to coordinate repairs effectively. The mechanics that make the repairs have no way to communicate to the AA that the order is complete through the fir app. The mechanic will have to send an email to the AA or phone the AA to communicate that the work order is complete or if there are additional problems. This particular process is not time effective and detracts from the mechanics overall productivity. Please set up a way for the mechanic to report back completion or further issues with the app to the AA. It would be nice if the mechanic could communicate through the app that would auto generate an email to the AA that the work order is complete. Thank you!

We need a way to report back what we found and did to remedy the problem OR what will be required to fix it right. Then, we need to be able to close them out - ALL within the app. As it is now, the admins have to retype the WO into a report which they then have to send to us who fix things, we in turn, must do the work or tell them why not, then we have to retype AGAIN the info and report that it can be closed, then the admins have to retype & close each order. MANY man/woman hours wasted! PLEASE help this tool save us time, so we can all do more work and make our bldgs. more beautiful and functional. Thanks. CSM in Lovell

Being an “unauthorized user” (not a bishop or quorum president), I can’t rate the functionality of the app. I do wish there was an option such that regular members can notify somebody - anybody - on building maintenance issues that they might notice. I became aware of this app when at our local chapel, the wheelchair access door was inoperative. Both bishop and elder’s quorum president said to use this app to report it. When I downloaded the app, the first thing I discovered was that I am an “unauthorized user.” I understand there would be a need to avoid duplicate (and possibly fake) inputs into the system. But perhaps an option where a regular member could flag something and the app would notify a bishop or quorum president. Just trying to help watch out for our buildings.

Feedback received from mechanics is that they are so busy at the job and traveling between jobs, that sitting down in front a computer to mark the order completed and provide details is the hardest thing to find time to do. If they could mark the job completed in the app and provide additional details if necessary it would greatly enhance the experience for everyone.

response required

I used to get to see what the web site had on the desktop and laptop on my smartphone, and now I don’t for my stake center. All I get now is what I have submitted for my building and nothing else. They have the settings for priority, reporter, building, etc with all set to “ALL” and nothing happens. If I could rate a 0 I would. I even updated to the 2.0.9 as requested and still no go. Says compatible with iPhone, not working. I am the Ward Building Representative for my Ward. Mine is an assignment and not a calling.