Express

I want to give a Huge “Thank You” to Jerry at the Pensacola, FL Express. I was frustrated and struggling trying to find my son something to wear to his first dance. It is a challenge finding something in his size at 14 needless to say something he likes and looks good on him. We went into Express on a last resort because my oldest son could always find something there. I was floundering trying to pick out somethings and aggravated with the attitude my son was giving me. Jerry was the sales person, he had a really cute outfit on but most importantly he was very personable . He could relate to the struggles we were having trying to find something for Josh in this awkward stage. Jerry immediately did his magic and Josh was dressed to impress while I sat back and watched. Josh was so happy he took a pic of himself in the dressing room and since then expressed many times how he really likes dressing up and loves his outfit. I work in sales myself, so I am a tough sale. I was so impressed with this young mans personal approach and interaction it should not go unnoticed. Jerry turned around our shopping experience, we even walked down the mall to look at other things. Since then I have referred several more Mom’s and sons from the baseball team to Jerry. Thank you Jerry!

People would buy more online as well as bringing more foot traffic in your store if u HAD A SHIP TO STORE or STORE PICK UP OPTION, Pluss The convenience will be Welcomed by customers, as it will drive up your foot traffic which equals in store sale, gaining business and a chance on improving your brands image because you can spin it as if “you care about our wallets and can say “you’ve listened to customers concerns & suggestions and after sympathizing with the customers realize we care about you &you care about your wallets so we are implementing “SHIP TO STORE” people like me will drive to mall to pick up the item shop at other stores until entering yours whom then look around; if you always have a discount/clearance rack near counter {LIKE PERMANENTLY HAVE ITEMS EVERY DAY EVERY STORE ;OR SPECIFIC ITEMS YOU BUY TO SELL ON THOSE RACKS or sell ur OVERSTOCK or actually BUY OVERSTOCK JUST FOR THAT RACK)people will see SALE and may buy However the Discount rack only entices them wetting their appetite OR teases them into becoming more curious and shop around more looking for other deals! But the convenience factor, you care about saving us $ ;will BE YOUR MAIN SELLING POINT to public for PR publicity also driving up interest in social media, news and stock prices which puts you on people tongue! Oh how I’d love it if you told me before hand IF you were GOING to use my idea!!! Anyways food for thought! Thx mike DeRosa

Having a grown son living 900 miles away can make gift giving a difficult process; especially when his birthday is on Christmas Day! However, I love having an account with Express and I can either shop near my home or online. I usually shop online. I can find so many items that I know he will like and look great wearing and the quality of the clothes are wonderful. I can have everything shipped to him and anything that doesn’t fit or he doesn’t like; he can easily exchange at the store in the city where he lives. I also pass on to him my extra coupons in case he wants to purchase gifts for friends or more items for himself. It makes things so easy for us both. Last year I wrapped the presents and took them with me and it filled my car! Having everything shipped to him is much easier. I can wrap them when I get there. Thank you Express for making my life easier and I know I am giving wonderful gifts!

I use this app regularly. With a busy job and five small kids, it’s like my only form of window shopping and my actual only way to shop for my own clothes with some dignity. That said, every time they run a good sale, which is semi-frequently, the app freezes and you get multiple “Oops, something’s wrong” pop ups. I wouldn’t care if this was just sporadic like on Black Friday when they usually run 50% off the store, but it’s becoming much more frequent of a thing. Also, this is recent, but all the new arrivals and everything you browse using a filtered search works until you click on something. Once on the product page, the back button disappears from the top of the page and you have to start all over by clicking Home again. This is the first and only thing that’s encouraged me to get rid of the app altogether. I love their clothes and the app is generally user friendly, but it’s frustrating when you’re just looking at varieties of size 6 black jeans and have to reload the search constantly.

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I have the app and have had it for over a year. I always update when required, but the last update has a serious glitch and it just doesn’t work properly. I will add items to my cart, but when I do it says the item is no longer available and the not add. I log off and log back in and the item is in my cart. Now this new update led version is currently not working properly. It is updated and when it looks as if it’s about to log in, a pop up box comes up and says this app is so last season and to update new version in App Store...well the issue here is that it is updated and still not working properly. I reset my phone a few times and still the same thing. This is so inconvenient for me because now I have to physically go to the express web and log in that way...I order at least 3-4 times a month and now I’m trying to order some items through the app, but don’t want to now because the app is easier for me. Call me lazy, but my life style and daily activities makes life easier for me to use the app. Express if your listening please fix this because your loosing sales. Thanks