Evidation

I’m not deducting a star because it was due to user error, but to get the ONE thing I dislike out of the way first - I’ve been using this app since September 2017 and have FINALLY earned my first award. It took such a long time because I thought this app was using the info from my Fitbit app but it turns out that I have to sync my Fitbit daily or I miss out on the steps earned that day - I usually update it 1-2x a week while I charge my Fitbit. I have Apple Health connected as a backup (which is where a majority of my points have come from), but it’s not accurate (I assume because I don’t own an Apple Watch) so it only registers between 1,000-3,000 steps a day when, at least according to Fitbit, I walk over 10K steps daily. 😔 It’s very frustrating to realize just how many Achievement Points I’ve missed out on these past 9 months 😔 That being said, this app encourages me to exercise more often and to push myself further. Achievement sends weekly points updates via email, and every 10K points can be redeemed for $10 cash through PayPal or RocketMoney. I really love that they do this instead of offering gift cards - I hate being restricted to one store. They also offer additional ways to earn points through surveys and studies. Overall a fantastic app, just make sure you understand all the details to gain the most benefit from it. ♥️

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I’ve had many issues with the app not syncing to my Fitbit and MapMyRide accurately. There’s been countless times that I’ve checked to see whether or not all the activities I’ve done have shown up on Achievement and they just haven’t been. This app is extremely frustrating in that aspect. And the sketchy thing I’ve noticed is that half the time, it DOES sync correctly but then a week or two later I’ll scroll down my activities I’ve gotten points for in the past and notice all the activities I’ve done disappear...like why?? It was correctly synced the day of and now all my activities aren’t there a week later and the points I was awarded are now taken back? Pretty suspect if you ask me 🤷🏻‍♀️ I’ve emailed them so many times asking them to update my activities while sending them a screenshot of my Fitbit page of my activities along with a screenshot of their app not having the activity listed. They fix it for me but who wants to keep double checking that Achievement got it right? It’s such a hassle screenshotting and emailing all the time. And it IS all the time. If it was only a couple times that this happened it’d be different. This is a regular ongoing problem.

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Emailed support December 2017 and January 2018 to try to get points back that they never rewarded me. Days were just completely missing activity even though Apple health and my watch are synced with the app. They responded and said they were aware of the issue and working to resolve it. At this point it’s still not resolved... 9 months?!? Now I just took a look and yesterday I logged in 10,000 steps (according to Apple health) and the app only rewarded me for 5000 steps. I would give this app 1 star because of this but I did just get my $10 reward through GiftRocket. It didn’t take as long as I thought it would to get the reward after I claimed it. But it has taken me over a year to get to the reward - which I believe wouldn’t be the case if you know.. they weren’t cheating me out of points?? I reviewed this app a couple months ago and the developer responded back asking me for details. The details are in my emails I sent that apparently were forgotten. I had listed specific dates that I had noticed were missing activity completely. I’m not going to go through and find those specific dates again. Just fix this issue because it’s still happening. The app isn’t truly synched with your fitness apps. I can understand a discrepancy of 200 steps or so - not a big deal. But a 5000 step discrepancy? 🤨

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I have had this app for about a year and a half and it used to work pretty well. Some three months ago they seem to have “updated or upgraded” the app and now it does not function like it used to. Now you can’t smoothly scroll down to look at all of your data because it jumps or takes a while to load, and that’s if it loads. On top of this there are dates where supposedly no activity shows up. The first time this happened, after trying to manually sync it and that going nowhere I contacted support. This was a waste of time since the only answer I received was that I am supposed to go on my Apple Health and the Achievement app everyday in order to avoid this. I cannot find anywhere that the app states this. But the beauty of this app before the “update” was that I could ignore and forget it for months and still get my points without having to worry about it. I don’t know what the point of customer support is if they cannot input the information. I provided screen shots, but apparently they can’t enter that info into my account. I call BS, I don’t know any company that cannot five points for provable data, and if this company really can’t then it is garbage. The only reason I am leaving the app on my phone at this point is because I am already halfway to my next reward. After that it’s gone.

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I have had the app for many months now and earned my first $10 back. I then submitted to have that money transferred to my Paypal. I put in my Paypal email address. What I forgot is that in that time I changed the email address for my Paypal. I got a notice days later from Achievement that the Paypal account was invalid. Yet that email did not give me any information on how to resubmit the request with a different Paypal account. I then went to my Achievement page on the website. I noticed my credits for the $10 are no longer available on my account, likely since I submitted to have them withdrawn already. I then contacted Achievement via the help section on the website. This was over 2 weeks ago and have yet to get a response. Due to this I contacted Achievement days later on the help section of the app on my iPhone. Again no response. Then I contacted Achievement via the press email that is given on the website. I realize this is not meant for help but I am running out of options. Again no response. This is beyond frustrating. I realize this started as my error. I have liked the app all along but am shocked how awful customer service is from this company. It's like it does not even exist and I have to question if this company is still in business.