Eversource Energy

The good: There’s finally an app! You can view and pay bills and report outages. As someone who exclusively uses mobile devices for banking & bill patching, this is huge! The bad: Does not have the useable and customizable usage data you can access on the website. The bills are viewable only by blurry PDFs (unlike with website, they never resolve to be clear). These blurry PDFs are the only place usage data is available and it’s only the type seen on paper bills. Thanks for creating this, I look forward to improvements in the months to come!

The app provides my billing history which is the reason I downloaded the app. However, the app looks terrible on a standard size iPad and landscape mode doesn’t work. Also, I received an error when trying to view my bills (current and previous. The billing history tab on the same screen did work. I look forward to future updates of the app.

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App has little functionality except to view a monthly PDF of your bill (blurry!), your charges and pay your bill. No usage tab to show last 2-3 years’ KWh used. Monthly history headings on (paper) bill are not consistent: “June June Aug Aug Sep Nov” making comparisons on the bill history chart harder; and they only show 13 months. Avg temp/month shown but would be more useful if usage was shown per degree-day. Chart shows average *daily* rate when I’d like option to see monthly use rate (on 13-month chart). Most of all, SHOW THE SUM OF ALL THE DELIVERY CHARGES in the subtotal line so I don’t have to add them all up every time to see what the monthly delivery rate was!

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The app is just another way to pay bills. That’s it. It achieves what your online banking app already achieves. What I have always been looking for is a way to track my electrical usage. That yearly long graph should be available right on the home screen. I still have to click into the bill. Which you can’t zoom in on without it distorting. To track my electrical usage. How much I am up or down in usage. And where I compare to other uses like national grid does. The biggest advancement they’ve made is you can use your fingerprint to log in. Yippie!

This is exactly what I have been waiting for from Eversource. You can pay your bill, see past statements, and even report and check for outages. I like that it’s fully functional and not just the mobile website in an app. Would love to see the Energy Savings Plan added in sometime in the future. Besides that, this is great!