Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
2.8
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate.
The ERCOT app allows you to monitor real-time power grid conditions and stay updated with important news and alerts from the Electric Reliability Council of Texas (ERCOT). App features include: Informative welcome screens A customizable home screen: Choose which dashboards you want to see ERCOT’s most popular interactive dashboards: Grid Conditions, Supply and Demand, Fuel Mix, and System-Wide (Wholesale) Prices The meeting calendar for the upcoming week The ability to opt-in for TXANS and EEA alerts
![How to measure customer sentiment for app reviews [7 metrics]](https://cdn.appfollow.io/blog/static/appfollow_1335e02d-b0b3-49f7-9eb6-94171dc7e379.jpg)