Entertainment Weekly Magazine

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I have been a loyal subscriber to this for over 30 years and lately this application is testing my patience. I cannot receive the latest issues, even after syncing, restoring my issues and I went as far as deleting the app and reinstalling it. When I called customer service, no one could seem to address my issues and even went as far as telling me that my subscription had been cancelled, but could not even give me a answer on why. I did figure out that it had not been cancelled, which made more more upset that I was lied to. Once I was finally told that it was going to a month to month basis, did I get the August issue. I received a alert telling me that the September issue is available on Friday and as of today, still no issue on my iPad. I love reading this, but I am to the point of canceling my subscription and will get my entertainment news else where. If anyone can fix/address this issue, then I will keep my subscription, but it needs to be addressed quickly. Send help!

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I can’t seem to access any of my issues. I’m a subscriber and it keeps asking me to either purchase or start a free trial. Read other reviews on here and have tried what the developer has suggested of choosing the print/digital subscription and logging in with my email or account number. Logged in with my email and I have nothing in my library and I either have to purchase or try a free trial. I tried logging in with my account number and just trying to figure out where in the magazine my account number is located was a chore on its own. I basically had to go to the EW website to look it up. Once I found my account number, I tried using it to log into the iPad app and of course i got an error message saying it couldn’t log me in at this time. Reading the number of recent 1 star reviews on here and all pointing out the same issues, this app is absolutely garbage. I’ll give a better a review once the developer fixes the app.

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I’m having the same issue as a lot of others folks since the update to the app a few weeks ago. The last issue I was able to successfully download was April 5, 2019. Tried to download the new Avengers Issue for April 19 and it keeps wanting me to purchase or start a free trial. I already have a print/ digital subscription that is good through April 2020 so I shouldn’t have to purchase anything. Check my account online an everything looks fine. Tried the suggestions listed here where I logged out and back in an that didn’t help. Also deleted the app entirely the reinstalled and logged in. Still the same issue where it wants me to pay. I was used to being intermittently logged out but not being able to get my new issues is extremely frustrating.

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This app deserves zero stars - or negative stars, if that was an option. I have been a print/digital subscriber for years. Before the developers changed this app I could access all past and present issues - for which I have already paid. Now, I can’t access any digital issues unless I am willing to pay for those issues - AGAIN. This is unacceptable and may be a violation of consumer protection laws. And even if it isn’t, the failure of the magazine and developer to address this issue after multiple reviews reporting the SAME problem shows complete disregard - and disrespect - to customers. Apple should insist that this app be fixed or removed from the App Store. Frankly, Entertainment Weekly and Apple should be embarrassed that this has been allowed to carry on for as long as it has.

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I have never successfully been able to sign into the EW app and read my issues on line on my iPad. I have been trying forever and no matter how hard I try or how many times I try... nothing. I recently purchased a new 2 year subscription, hoping if I let my previous subscription run out and I could start over fresh that just might the thing I needed. I just tried to sign in with my magazine account number and it tells me they are experiencing problems and to try again later. I’ve been getting this message for eleven days. I have no idea what else I can do. I’m seriously so disappointed and so over this.