Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
4.0
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate.
engagEPetaluma enables you - Petaluma residents, businesses, and visitors - access to a set of local government provided services, 24-hours a day, 7 days a week. With this app you can submit service requests, such as reporting a street light out, pothole, or water conservation issue easily by completing a short description of the request. A picture of the issue can be included in order to provide additional details and you’ll be notified as soon as they are resolved. You can also monitor requests, provide comments, and follow other requests in your community. The City of Petaluma looks forward to serving you. Download the app to get started today!
![How to measure customer sentiment for app reviews [7 metrics]](https://cdn.appfollow.io/blog/static/appfollow_1335e02d-b0b3-49f7-9eb6-94171dc7e379.jpg)
