Emirates Skywards GO

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There are other brands that have partnered with The Entertainer before. Such is the case of HSBC, whom I bank with. The HSBC Entertainer app, regardless of who ultimately owns it, is a benefit offered by HSBC to its customers and using it does not involve me paying anything whatsoever directly to The Entertainer. If this is your expectation when downloading this Emirates branded app, you are in for a massive disappointment. In all fairness, the app states somewhere in the sign-in process that doing so means committing to paying 6000 miles (!), but neither the expectation set by the Emirates branding nor any previous experience you may relate to, where a login means a login, and not a login plus an immediate commitment to pay (!), will prepare you for this. I don't think I'm being unfair labeling this app as scammy and dishonest. I do not understand why Emirates would want to have its name associated with something like it.

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I have accidentally sign up to this app, while registering I clicked on unlock accidently and tried to cancel as soon as I realized 6700 miles will be deducted . Unfortunately I couldn’t cancel and the app deducted my miles. I immediately contacted Emirates customer care thinking they would help me and understand my situation (especially as a gold member ), but to my surprise below was response from Emirates, very very disappointed on them partnering with such dishonest and low value app and even more disappointed with their customer service and reaction : Thank you for your email. I'm sorry to learn of your disappointment. As per our programme policy, Miles redeemed for the Emirates Skywards Go App offer are non refundable. The redemption process for the offer pack is a step by step process which requires your confirmation and acceptance of terms and conditions. I'm unable to offer an alternative solution and can't give this matter further consideration. Thank you for your understanding.

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So many have been mislead and scammed into purchasing this with their skywards miles! It’s ridiculous. Most others Entertainer affiliates use fee’s with limitation to use their specific card or partners. Thank God I also read the reviews before “clicking” and signing up. I already have purchased the Entertainer 2019 in Dubai so what’s the use? Also many other cards give this away for free with their card usage. They need to revisit the program ASAP as the Emirates image is tarnished with this program style.

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I downloaded the app to see what it has to offer. When I signed in, it automatically deducted around 6k miles from my account. I called emirates and escalated the matter with the proof that there is no disclaimer saying that I will deduct the miles once you signed in, but they simply said we have policy for this and the miles are on refundable. Now I’m stuck with an app that doesn’t even work and keeps crashing. Emirates! Please fix your customer service!

Great app.. snot only does it give a snapshot of what to expect in your destination but also the flexibility to buy activity tickets when you are there, depending on your mood or schedule ...great when you are more than one location.