eharmony: dating & real love

If you want to see ANY pics of your matches, you have to get Premium. Not even their profile pic is available. I appreciate being able to see all other aspects of their profile, but not being able to see any pics without a premium membership makes me not want to use this app. You also can only send one message to your match? That’s highly limiting any connection you may have with a potential match. It should also have a month to month option or at least a trial period. Most dating apps have a trial period, a week of premium, and a month to month option as well as a 3, 6, and year membership as well. But only having 6, 12, or 24 month option makes it harder to swallow the price. Those options also don’t provide much confidence in actually finding my match as quickly as advertised. And if I do find him quickly, I’m now stuck with the rest of the commitment of the membership. That’s where the smaller monthly options would be beneficial. Just my two cents.

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Bottom line: take your time and money elsewhere. I would not have subscribed if this was the app when I first joined. Terrible update. This newest “update” broke a tried and true app. It used to have a lot of control over who you matched with, but it now has less options than even the FREE apps out there. You can’t even filter out profiles without photos! Why do they even allow that? The new matching system is extremely confusing, especially if you’re looking for specific qualities. You used to get a percentage match on very specific qualities, but now you get a score ranging from 60 to 140, with some nebulous explanation as to what it means, and almost no information on what you should be looking for in a match for that characteristic. What does a communication style rating of 100 mean?!? Is that average, not good enough and needs improvement, or right in the sweet spot? What does a match’s score of 110 mean? Is that desirable or not? Bottom line: this is now worse than some of its direct competitors. I recommend going somewhere else where you have more control over your filters, and can actually understand the matching system. This has sunk down below the level of several free services on the market. Try H!ng3, Coff33MeetsB@gel, M@tch, Z00$k, or any of the other serious dating apps until they fix this tragedy.

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The matchmaking metrics they pride themselves on are questionable at best. Having tried many other apps, I can attest to far better results with other (cheaper) options. If the handful of “matches” provided were of higher quality or better fit than other sites, they’d have something to offer. That, however, is not the case. As with all online dating apps, these things take time. However eHarmony doesn’t offer any sort of window for satisfaction when it comes to reimbursement. They take a hard line on their policy for customer (dis)satisfaction which I can only assume is based on a clear appraisal of the fact that they overcharge and will never see any more of your money. Folks, dating is rough enough. Online dating more so. If your assumption is that they charge (significantly) more than other services because they’re better, please PLEASE think again. I have several months of subscription remaining yet I’ve deleted the app. If this review saves even one person the same frustration I’ve endured, I’ll have gotten my money’s worth. And if you’re hell-bent On spending money on a dating service, try Match or Bumble or even Zoosk. It’s the same people for the half the cost.

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Dating apps should be monthly subscriptions. If you meet somebody, then you are locked in to a term with no way to delete your profile and there is no customer support to contact. Clicking ‘Contact us’ redirects you off the app to their website where you login to see matches again it’s a never ending cycle of redirects away from actually providing support. The app is intentionally misleading, with a privacy tracking option buried way at the end of many screens of scrolling. Have to go here to uncheck. There is no way to delete your acct, all you can do is delete most of your information to be an almost blank profile. There are many of these in their system - and you still get matched with them. To be clear, eHarmony’s matching engine doesn’t work. I’m not sure there is even any sort of logic behind the “engine” other than to put a woman with a man (or whatever your preference). Distance, height etc (pick anything you’ve filtered on) do not work. You get “likes” from people anywhere with any type of trait. There are better dating apps with better dating services driving those apps.

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Well, they were all right. I signed up for free, just to browse their interface etc. I didn’t sign up to pay, thank God. Crazy. This is not the eHarmony that’s been known for ages but now it’s basically another dating app, to be more exact, it shares the same concept as match. The questionnaire used to be thorough now it’s quick but you feel like it didn’t represent you as it did before. I’m sure they had many people lacking on taking the survey/questionnaire but the shortcut they’ve taken now speaks a huge level of quality drop. Those reviews speak the truth. Sad, I used to use this site on and off over the years and this, is completely not what they are known for. Their quality is not what it used to be. Also, their payment plans are ridiculous to say the least. Their promos are not really promos. 6 months is the minimum. You’re looking at over 200 dollars. Ludicrous for what they have to offer. What is wrong with eHarmony?! I’m sure the leaders are considering what they’ve done. They should, and should do something ASAP because the amount of negative reviews will keep going up. And that would finish their brand, what they ever were. Brand is everything there days. There’s a saying, you’re only as good as your last show. For everyone else, we’ll just have to find an alternative, and nowadays, it’s bound to happen sooner than never. Good luck!