Eglin FCU

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The previous app was much easier to navigate. Previously, commonly used selections were right on home page without having to look around in order to do what you most often needed. Balances and deposit page is very busy. When using an app, most people are looking for simple and functional, if extreme detail is needed we can go to website or paper statements. It is also more confusing and difficult to make mobile deposits. Old app was better!

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The new app is very hard to read and difficult to navigate. the old app wasn’t perfect, but it was very functional. I could navigate between accounts very easily and finding everything was intuitive. In the new app, even something as simple as looking at transactions is very clunky. I tried to look at a credit from a few days ago and it was like navigating a sea of text - just 2 transactions take up the entire screen and you have to scroll to see more. It seems like they were trying to make it look like a desktop website but that format is not the best for phones at all. They claim the new app has Touch ID login, but I have yet to find where to activate this. I even send a feedback email from the website to complain, but only was given a reply of pretty much copy/paste what the Description from the App Store rather than any meaningful reply to my complaints. I’m very disappointed that this is the new app I have to deal with...I’d almost rather just use Safari & check my accounts on the website.

This app is so user-friendly it’s ridiculous! I have been with egg one for a long time and I hated the app that they had before. It would look at my account every time I used it! But this new app is the bomb. You can reset your password on it and it will give you a temporary password right there. None of this having to have a temporary password email to you and going through all this back-and-forth stuff. This is the best banking app I have ever seen! Two thumbs up Eglin! You got it right this time!

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I do like some of the new features but not at the sacrifice of the old. Bill pay is harder to see and use. You are more likely to make a mistake (I have several times) because now the screen is tiny and zooming in you don’t see the whole picture. Bill pay is what I used the app for and it definitely is more difficult. Updated: This app makes me want to change banks. I can’t even use it to pay my bills because it keeps freezing. The only it is the only good thing is the “quick view” but that seems like a privacy issue. Anyone with your phone can see your banking business like deposits, withdrawals, and such.

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Just tried using the app and received the message “The mobile app is currently unavailable. Please try again momentarily. We apologize for any inconvenience.” I have tried accessing this app for the past few hours, and still get that message constantly. Ok, no problem. I’ll just call support...and get the message ”All of our offices are currently closed.” Outstanding! Customer service is seriously lacking at this “financial institution.” What’s the point of having an account at this worthless bank if you can’t see your account when you’d like to? Do yourself a favor and just go with USAA...