edelkrone

Very nice piece of hardware, hampered by mediocre software. The last update had a firmware update embedded that broke the hardware completely. They released an update quickly to solve the problem, but there is no reason to have ever released The software with that kind of bug. The response I got from support was apologetic but said don’t do auto updates on your iPhone. Well, I don’t auto update apps on my phone and what kind of a lousy excuse is that anyway. You desperately need an option that gives you the choice of when to install firmware updates. This update totally trashed an opportunity to do a motion lapse using my Headone Device. That is completely unacceptable. You also need real user manuals. The manuals as they’re called today are simply videos that only cover the very basics anyway. Edelkrone has the potential for superb Products, but if they don’t get their software problems straightened out and get some support that is actually feasible their reputation will quickly deteriorate to the point where no one will ever buy their products.

Please Edelkrone...please please please add automatic firmware updates or at the very least make them optional. Twice now, I have gone to set up a timelapse during sunset only to be hit with THREE firmware updates (one for each module). This is unacceptable in the field. There are times when I’m working from spotty cell phone coverage and I’m just left standing there

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I own the slide module, head plus, laser module and focus module. First the app will not bundle the headplus and slide module. And I already opened a ticket. But since there is phone support and everything is handled online. It’s already very frustrating. I mean this equipment costs a couple of grands. It should work. Now my other problem is the laser module. The app should have a target option to use the laser. But for some insane reason. There is no target option. How can I target an object with the laser module if there is no target option!! I opened another ticket... and my first one is not solved yet. Will update you on the issue if solved. This is frustrating

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This app is very nicely designed and easy to use. Unfortunately, there needs to be some sort of connection setting that allows me to see what devices are being seen by the app. I have the headPlus and the sliderOne Pro. Worked great for a couple of hours, but now I can only connect to either the headPlus or the sliderOne, but not both simultaneously. Tried all of their support steps, but no joy. Hopefully I can get this worked out, otherwise everything is going back.

Now I see that some on here say they can’t get the app to work properly. I had a problem too.. but all I needed to do was make sure my battery had plenty of juice left. The app and gear work well together as long as you don’t have low batteries. They are always on top of their customer service and it’s only fair that they do their best at handling customer support. Not always the fastest but fast enough. All in all I’m very pleased. I’m a loyal Edelkrone customer and look forward to more awesome products in the near furrier.