easyJet: Travel App

For a very longtime I was resisting using EasyJet as I thought services will be bad. Since just over one year, I flew about 12 flights, I am very pleased. The online booking and changing system is very easy and flexible. I was able to change not just time but also destination! Checking in system at airport is very easy, as GatwickExpress and Gatwick airport security are well organized. Service on board is proactive and energetic! Really highly recommended.

I have purchased a larger size hold bag which is not listed on the boarding pass. I have had to put my personal details in 3 times. When on a chat I was asked for my booking reference number which caused me to have to end chat to locate it. The second chat then refused to continue the chat as I had already spoken to someone else. I was told that I had to start a new chat in the next hour. I think your customer service is dreadful. Speaking to an actual human being would have made this process much “EASIER” and my information would have been correct. I have paid the additional £48 for larger hold bag but it doesn’t show up on my boarding pass. Can’t wait to get to the airport and be told I have too heavy a hold bag even though I have paid you for it.

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Apparently even if you are first one at the counter and at the gate they won’t issue you a seat unless you checked in online. Even though you PURCHASED a ticket well in advance. I didn’t know this as I am from the USA and was traveling for a quick family visit to Europe. I didn’t have WiFi and couldn’t have checked in but figured there shouldn’t be an issue if I get to the airport early enough WRONG!!! They make you sit in the corner like a dog and watch as everyone board the plane and say only then they will let you know if you have room on the plane as they try to over book every flight. I asked them to make an announcement like Delta and any other airline would do because I payed for my ticket like everyone else and I would miss my connection to the USA but they said “we don’t do that. Never flying with them again

The app itself is quite good and does everything it says on the tin EXCEPT for the fact that if you pay £215 for an annual EasyJet plus membership the app doesn’t automatically know that. Despite the fact that to activate it you must directly connect it to your profile, at checkout You still have to go find your membership Number to take advantage of the benefits youve paid for. Every single other airline knows if you are a “member “ with benefits when you login- can’t Easyjet do this simple adjustment to the program?

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I booked a day trip from Berlin to Copenhagen with a group of fellow students because it was only $117 USD round trip ( a deal too good to pass up). Something happened to my ticket changing the departure date. When I tried to get in person assistance they told me to call Easy Jet, which was a waste of time. I ended up having to pay $102 dollars to change my flight which was almost the same as the flight itself. They charged a $45 dollar change fee plus a $34 “difference” fee, which no one could explain to me what that meant other than “Its just easy jet policy”. For the price I paid for all this hassle, I could’ve flown Delta.