Duke Energy

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That Duke Energy has an app is nice. The layout and navigation could be better. A home button to avoid backing all the way out. The data is unlikely to change during a single session and could be cached for that one session. The impression is that it’s querying the source each time it displays a known screen, causes a delay in display, and an undue burden to the source. While performing the initial display, it could be prefetching additional data. I’m not going to use an uncommon online payment service. Western Union is a known name, but not for online payments. No benefit to me to give another company my account details, and pay a fee. Other monthly services do not require this. Integrate with Apple Pay. Give the user confidence.

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I’m experiencing an outage right now. I reported it via text and text back said over 1,500 ppl are affected. Then I remembered I had downloaded the app so I opened it to see if I could see the outage info and updates. My app doesn’t detect that I submitted an outage until I resubmit it via the app. Also there is no outage map on the app?! And no updates. I found an outage map for Duke via a web browser but that one gets updated every 15 minutes and no sign of my outage that supposedly is involving 1,500+ ppl. After the debacle that was Duke’s communication with its customers during Hurricane Irma in 2017 (when we were without power and communication from Duke for over a week), I would have hoped that things would have improved. However, it seems that it hasn’t. Your text system seems to have the information so the app should be updated with the SAME info in real time. Otherwise, it’s useless. Please fix this. Thanks.

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Being able to see how much usage is being used each hour is neat. However, where the energy is being used is not shown. The only thing the app provides is that much more than just using the regular website. It’s nice to have an app to sign in quick however for how much Duke Energy charges everyday (unless your on the energy fixed plan) it should be way more sophisticated. It’s obvious they didn’t want to use to much of their over priced energy for a decent app and it shows! I use apps for many things most apps if you click it will bring you to the next thing in less than 3 seconds. The waiting reminded me of AOL not quite as long however don’t put an app out for the public to use unless you’ve done a trial run like I said for the amount of money Duke Energy receives daily. I find this app to be quite disappointing.

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It is not acceptable in this day and age to force paperless billing on a customer just to be able to view your monthly bill in pdf form online, period. The only way you can see your full bill either online or in this app is if you select paperless billing, this is the only company I have ever dealt with that does this. This needs to change!!! Also, you get charged a fee to pay your bill (again only company we deal with that does this) unless you ... you guessed it, sign up for paperless billing. Not everyone wants or can do that... and don’t give me the excuse that it’s your third party vendor that charges the fee... get a new vendor then because many companies do not charge that fee and can do it without, also, funny how the fee doesn’t apply if your paperless... same vendor.. why not. That’s because it’s a choice of Duke Energy to have it charged... TAKE BETTER CARE OF THE CUSTOMER!!!

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Paid my bill 8/9/19 on the app. Get a letter 8/21 that I’m charged with a NSF fee for non payment. Checked bank, money still there. Duke Energy never attempted to debit money from my account per my bank. I call Duke Energy they basically tell me I’m stupid and it’s my fault because I “must’ve entered my payment information wrong”. I said I have a screenshot of where I paid it with a confirmation number. The lady told me that confirmation number didn’t mean squat! I said I entered all my information correctly & I’m looking at it as we speak on my phone! She said she wasn’t arguing with me is there something else she can help me with. Have you ever! Duke Energy screws us again! This company is the biggest rip off I’ve EVER seen. Not only has our bill increased after Hurricane Florence AND Matthew now they’re charging me an NSF fee that I don’t owe them. More free money for Duke Energy!