Duck Donuts Rewards

Hey I just recently became a fan of duck donuts 🍩 after breaking up with my current donut boyfriend Krispy Kreme. I must say I am impressed with each donuts and the blueberry pancake being my fave! Only thing that kept me from rating 5 stars is the app which is a little clunky and I can’t get over on the rewards section of app i can’t view my points. the text is cut out or too large so I see half of a number which I’m guessing is 115 🤣

If you could rate this app ZERO stars, it still wouldn’t deserve that. This app is so infuriating. If you plan on ordering online and picking up, here’s a tip: DON’T! If I’m lucky, I get this feature to work 1/10 times. What’s the point of the app if you can’t do this one basic thing? Also, this app fails to tell you stores that close seasonally so on top of it, I wasted gas. I will say Missy at the Duck location is an absolute pleasure. She made my frustrating morning better with her kindness and friendliness. Fix your app Duck Donuts! Absolute garbage!

The app is easy to use and does not fail when placing an order. The only thing I would suggest to improve is the custom doughnut creation controls, whenever an ingredient is selected, the control scrolls you all the way down the menu having you to scroll all the way up, this makes it difficult to see all your selections. Besides this it’s a good experience.

Rating the app, not the Donuts- When I walk into the store I choose the donuts I want from your list on the counter. This app doesn’t allow that, it allows assortments and build your own. I would like the same in store experience on the app. - Quickly choose my dozen donuts, order ahead, pay and pick up. I found myself spending ten minutes on the app just to build my own dozen and order what I would typically get in the store. Would just rather sit in the store to order! 🤷‍♂️ Maybe I’m missing something on the app, not so sure though, I see you could order individual donuts but that at would also raise the price of a dozen. My only recommendation would be that you give the in store options on the app. Without a doubt though.... Great Donuts!! 😋🍩

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I love Duck Donuts but the app is the worst! It’s incredibly hard to navigate and place an order. You should be able to look at a straightforward menu, pick what you want, pick the location and the date and time you want it, then submit your order. This app works backwards from that, you end up placing an order before you can choose the time to pick it up...someone just needs to streamline it. If it weren’t for the points I would never use this app.