DSW Designer Shoe Warehouse

Until the update this app was easy to use. Since an apparent update it won’t accept my password (which was not a problem before) and locked me out. I had to call Customer Service. Wait time 43 minutes. The Service Rep was very nice and stayed on the line with me. Emailed me a temporary password. Didn’t work. She went into my account and entered a temporary password. That worked. Tried resetting x3 wouldn’t accept. She has now referred to technical support. I have invested way too much time for an app. I will just go directly to their online site and order. I wish success to others. UPDATE: Tech Support followed up and contacted me regarding the update which I really appreciated. I haven’t forgotten my password yet but feel confident things will be much easier next time. Thanks!

I love the styles & verity selections and especially gift for just ordering also an added bonus discount coupons that are emailed, texted and mailed to me. Convenient in every way that counts. Wonderful customer service on the phone & in the store, kind & Pleasant also reassuring staff that seem hand picked just to please me, that makes me feel extra special. Out of any stores that I ever shopped at, I’m always excited to shop with DSW. Who ever manages DSW should show the clothing department store on how to run a business 😉. Overall I applaud you DSW, keep up the good work, always love to shop with you. Anyone I speak to, I always recommend you. Hope you stick around for a very long time & I am honored to keep your business growing 👍. Sincerely, Your loyal customer Maza DeshaQua

The DSW app is great! It is so much better than the old DSW app where you couldn’t shop from, and now you can. I work @ DSW and the app has come a long way! I love that you can pull up your rewards number quickly and all your coupons and certificates. I also love the fact that you can choose between shipping to your home or to your local store to avoid paying shipping. The filtering on the app is great as well. You can filter by size and then by color, price, brand, style, features, heel height, etc. I am a ladies’ size 12 and I always start off by filtering all women’s shoes that come in size 12 so I don’t get disappointed when I see a shoe and it doesn’t even come in my size. Great job DSW! You’ll always be my #1 place for shoes.

Trying to place online order. Kept asking for Touch ID. I don’t use Touch ID and have never used in the past. I have placed many orders online and have never had an experience like this before. Through online chat was told a supervisor would call. Waited for 2 hours with no phone calls. Was also told an email would be sent with troubleshooting ideas. Still have not received an email 3 1/2 hours later. Sent an email and response was to call customer service. Called - not there on Sundays. SO FRUSTRATING!!!!! Went back into chat and finally got a supervisor. I don’t know what she did, but order was placed after 3 1/2 hours of trying.

I love DSW. They carry name brand shoes which makes me happy to know I’m buying good shoes. They are one of the easiest shoe store to work with. I have been buying my shoes from DSW for many many years. I have never had any trouble returning the shoes at a store including the ones I buy online. The employees at the store are super helpful. They will help order shoes online if they don’t have your size in the store. Depending what size store is available where you live, online has tons more shoes then in the store. DSW also has a point system which gives money rewards so you can get discounts. Plus if the store has a sale on all shoes you can use your rewards too. All I can say is DSW has great prices for good shoes.