Drop: Shop Cash Back & Rewards

I had this app downloaded for a few months have been pretty satisfied with it for the most part to earn points for money I’m already spending. However I recently completed an offer for dollar shave club that had the points on it listed at 50,000 and said boosted which led me to believe it had recently had the points raise to 50,000 which I thought was pretty sweet so I went ahead and completed the offer since I’ve been interested in Dollar Shave Club in the past and this just gave me a little bit more incentive which is what I kind of thought this site was about. So a few weeks after I completed the offer I was awarded the 50,000 points then a few days ago which is now been a few weeks since I was awarded the points I received an email from Drop explaining why there was a recent decrease in my points. The email went on to explain that they had made an error on their end and had removed 30,000 points from my account. I reached out to Support and they’re only response was that I received an email explaining why they removed the points however I’m still confused about why I am losing any points when it was advertised as boosted at 50,000 points??

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I signed up for this app a long time ago, and the whole appeal of it was that you could pick some favorite stores you want to earn points at and then passively earn those points when you used your linked card at that store. You didn’t have to go into the app, complete an offer, etc. you could “set it and forget it”. That’s completely gone now, as they rather quietly did away with power offers and replaced them with “flash deals” which basically forces you to search for deals and purchase through the app, like Rakuten. Except the point value awarded is usually worth less than the cash back you’d get through Rakuten or a similar app, so it’s not worth it to use Drop. Now it also offers points for completing surveys. The trouble with that is wasted time for surveys that disqualify you after you’ve already completed most of or in some case the entire thing. I’ve literally been “disqualified” on the thank you screen at the end more times than I can count. The surveys say you’ll be given “partial credit” if you’re disqualified during the survey, but I’ve found that to be true only about 60% of the time, and if you do get the partial credit it’s a measly 20 points. Not worth the time. The app also says each completed survey puts you a step closer to the little “snake game” they do to earn extra points, but that’s just a blatant lie. I’ve done several surveys and never got any progress toward a game reward.

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There are so many inconsistencies within this app. Apparently they got rid of the power offers (the 5 offers that you chose in the beginning). However, my friend is still getting points for her power offers while mine has stopped completely a couple months ago. In addition, some people get certain offers while others don't. For example, for the longest time, I did not have the option to use Uber Eats through the app. I thought it differed by user so I didn't say anything. But one day while looking through the app, it told me that I had missed over 5,000 points for not using Uber Eats through Drop. So I went to look for the Uber Eats options on Drop, and IT WASN'T EVEN THERE. ONLY AFTER I complained, they opened up that offer for me. Now, I noticed I don't even have Uber as an option while all my other friends do. **These are NOT power offers. Just simple points for when you use the app** I don't understand why some people get these offers available to them while I do not. It's contradictory especially because Uber used to be one of my power offers. Now it doesn't even show up on the app for me. In comparison, my friend consistently has Uber as an offer AND still gets bonus points via her power offers from the beginning. You guys need to fix this. It's ridiculous. You can't expect users to keep using your app or referring other to your app if you aren't consistent.

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Let me start by saying I like this app for the most part. It basically just runs in the background and tracks my purchases. Easy. However, they recently did something where if you’ve never bought anything through the app, you have to unlock the lower priced gift cards. You can fix it by buying something through the app. Not a big fan of this change, but whatever. I bought ESPN+ through the link on the app on November 8 because it was boosted and I needed to buy something through the app apparently. I did not want nor need ESPN+. It’s now November 26 and I’m still waiting for my points. They’re not even showing as pending-there’s nothing showing that drop even acknowledges the purchase. I’ve tried reaching out to support, but after trying to open a ticket, am sent to a page saying that they have a 60 day grace period for this offer. When I look at the terms and conditions for this offer, it says that I should allow “up to 14 days after you subscribe for drop points to be posted”. When I try to push their “still need help” button it just sends me back to the thing about the grace period. I may be wrong, but it seems like it’s not even letting me reach out to support and giving me some bogus excuse about a grace period. Sure seems like I’m getting the run-around...

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You have to spend an insane amount of money to get a $5 gift card because there is a point minimum for redemptions. For example, at McDonald’s you earn 7.96 points per dollar spent. To get a $5 gift card you have to redeem 5,000 points (minimum). That means you spend $627 minimum to get any reward. The first available is $5 or a 0.79% return. In 2018, McDonald’s margin was about 27%. So of the $627 you spend, $169 is profit to McDonald’s, some unknown cut goes to Drop, and you get a small $5 crumb. While I can attest there really is no effort involved to earn this money, the returns could be much better and you don’t get cash back. Additionally, Drop is also marketing on the redemption side to gift card providers in hopes of driving sales for those vendors as well. For example, one of the reward gift cards is AMC. A $5 gift card at AMC won’t buy you much of anything. The nearest AMC theater to me has a matinee senior discount ticket for $7.49. So to get a free movie you would have to redeem two $5 gift cards and spend a minimum of $1,254 at McDonald’s. For a 2 hour movie that’s insanely out of balance and one hell of an expensive movie at a cost of $627 an hour. In contrast, If you donate plasma you can earn about $10 an hour and that’ll be a 98.4% better use of your time (and you can save a life instead of clogging your arteries and putting yours at risk).