DriveNow Carsharing

I just moved to Copenhagen from abroad with work and this app has been a lifesaver for buying furniture. I wish you could report damage and note that a car needs cleaning in the app rather than having to call customer service, and I wish there was a way to find a parking space to plug the car in on the map in the app, and I wish there were hourly options between 3 hour rental and 6 hour rental, but those are small and don’t change the overall experience and ease of use.

response required

The view of the currently occupied vehicle keeps disappearing and reverting to the map. It doesn’t make sense because if you’re already in a vehicle, why would you want to see where the other vehicles are? Even if you do want to drive to another vehicle, the primary view should be of the vehicle in your possession (parked or not), yet that view is at times impossible to pull up, which can be immensely frustrating. Additionally, it appears to be impossible to see the parking boundaries in the app. You can /guess/ at the boundaries based on where other cars are parked, but if the person in the car with you is attempting to find the city boundary in the app so you can park, it doesn’t appear to be possible. The DriveNow service itself is /absolutely exceptional/ but these two flaws not the app are major ones, that need to be fixed. Fixing these and making the app design itself a little nicer would make for a five-star app, commensurate with the five-star service it is attached to.

I often use DriveNow to get to the airport or back. I usually value convenience over everything, and DriveNow has that nailed. It’s always easy to use, which is great when you’re under time pressure. More important than convenience is reliability and DriveNow has that too. I’ve always been able to locate and use a car when I’ve needed it. The fact that BMW and MINI cars are offered is simply the whipped cream and cherry on the sundae, making the whole experience more than functional, making it fun too.

This App is great and so are the ease of the cars they are allowing people to drive. The only downfall is if you don’t know a specific car and how it works, it’s very difficult to change the language on the map or if there are instructions on the screen to change the language. It might only apply to me though..... I love the ease of picking up and dropping off cars

response required

I wouldn’t recommend this company to anyone. The registration process is broken. I couldn’t make payment through it, neither through their customer service. Ultimately they sent me a credit recollection company. Now it’s been more than 3 month that I managed to pay for the registration, yet my account is blocked and I can’t use the service. This is despite multiple attempts to communicate with the customer service over the phone and through email. I’ve used dozens of car rental services in different countries, some were better some were worse, but DriveNow is by far the my WORST interaction with a company EVER (I’m even extending to any form of company, not just car sharing/rental)