Dozens

The USP of this app at the moment is the high incentive to save regularly via 5% trust bonds. I’ve made a successful bond bid which went smoothly and will look to do so when I’ve build up another £100 to save. Glad the IFTTT integration is live as well as round ups to save the spare change. Haven’t had a full month cycle using dozens spend and track yet but approx’ 2 weeks so far: safe to say it’s early days where you’ll be very impressed if you’re coming from a legacy bank app but will have to give dozens the benefit of the doubt if you’re coming over from a neobank such as Monzo, Revolut or Starling as they have a couple years headstart. dozens has great potential... a lot rests on how they can iterate fast enough in the next 12 months to not only bring feature parity with the neobanks but also in how they carve out their own narrative and gain a Banking licence.

Really easy to use app, however the notifications for iPhone and watch need some improving. However vs most challenger banks the customer service response is almost instantaneous during the day and the ability to answer all of my niggling questions today upon activation of my card means they score a four from me. Will Update to a 5* once we get Apple Pay. However unlike the likes of loot you actually get bank transfers land within seconds using faster payment in and out to keep up with the likes of Monzo and starling. Also there are no fees and no fees required for the card which in my opinion is a downfall of Revolut. Welcome to the field dozens!

ask user to change the rating

Update on previous review: I tried once again to scan licence and this time everything worked fine and set up was easy enough. However, I now seem to be in some sort of queue with over 800 people in front of me. I only joined to access the advertised 5% fixed saving bond - but reading some other reviews I’m actually not even sure that they really offer what is advertised - I’m beginning to lose confidence..... Spent 5 mins trying to get the app to scan my driving licence. Nothing happened. It said I needed more light - it couldn’t be much brighter! Have set up accounts with a number of other new banks and never had this problem. Might try again in the future when they have sorted out their problems but for now it’s not worth the effort. Shame really as I liked the sound of the savings bonds that they are talking about.

ask user to change the rating

Clearly the app is work in progress ! In principle the account works and is functional. However on too many occasions funds simply don’t arrive into the account, or funds are not available for days in the app. Despite a friendly service desk team, they themselves are left baffled as to why funds are not showing in the app and can offer no remedy. On many occasions the card transaction is simply declined, and subsequently my daughter refuses to use my card suspecting she will only be embarrassed at checkout!! Once the missing funds have been correctly applied to my account, this is the second time this has happened. First circa £6000 went missing and it took days to resolve, and now £200 is with Dozens but not applied to my account. (3 days now?). I am not looking to use this account again.

ask user to change the rating

My account got closed for absolutely no reason at the start of June with no explanation provided. I have a balance of £300+ and they still have not returned it to me they keep ignoring my emails and every time I call in I keep being told that it’s been flagged up to the head office which is a blatant lie. I will be taking legal action and I suggest everyone to STAY AWAY FROM DOZENS. Unless you want your money unlawfully stolen. I don’t understand why Dozens keep lying. I was told on the 18th of June that the funds will be returned to the source which has not been the case, that shows that Dozens are unlawfully keeping my money and I have already contacted the financial ombudsman and I have already started my claim on legal charges to