DoorDash - Food Delivery

This service is an absolute NIGHTMARE. After finding out that my favorite restaurant partnered with this company I signed up and placed my first order. I entered the last digit of my phone number wrong, was not able to contact my delivery driver therefore no food and out of $26. I attempted to update the information before the driver arrived but the verification codes DID NOT WORK. This is absolutely horrible and UBER EATS WOULD NEVER. I WILL NEVER USE THIS SERVICE AGAIN. There is no support available and no way to get in contact with the company. Unless you are certain that you entered every single thing correctly do not use this service because they are of no assistance in changing info and have taken off with $26 for no service, no food. At least Uber makes you verify your number in case you make a human error like transposing the number of an address or phone number. This company also has the nerve to have a no refund policy as if they are BANKING on this happening, literally. Lesson learned, never again. I would rather pay the service charge for uber eats and I will be challenging the charge to my bank. This company should be named DASH OFF because their goal is to dash with your money and not even attempt to deliver. In spite of the phone number being wrong we still went outside to find the driver. The driver did not attempt to stop and get out so we couldn't even identity anyone holding a chick-fil-a bag.

First of all, if you haven’t placed an order yet with Doordash make sure you use the coupon above to get $15 off your first order! Enter it right before you request an order in the promotions tab. Might as well try it out since it probably won't cost you a thing! The app is easy to use and intuitive, much more so than other food delivery apps I’ve used. It’s amazing how quick and seamless the entire process is. The average delivery takes around 30 minutes, and if available, instant delivery is even faster. I’ve had some orders deliver within minutes. The restaurant selection is really good, and the app does a good job of narrowing down what kind of cuisine you want. Sometimes the selection choice is actually overwhelming. They do narrow the choices down by providing their top picks out of all restaurants. And then they narrow it down even further by showing top meals for each restaurant. I like that it shows ratings for the restaurants, something that other food delivery apps don't do. I usually only pick restaraunts with 4.6 rating or above. Otherwise the food is usually a disappointment. That said, I’ve discovered a lot of new restaurants in the city just from using Uber Eats. So far I’ve used Eats in San Francisco, Chicago, NYC, Toronto and it’s been great every time! Overall you should definitely give it a try, especially with the $15 coupon I gave you!

I’ve ordered food through door dash quite a few times and never had an issue with my food until I ordered from Frisches. Frisches sent me some old food wrong drink food was cold sloppily put together it was just horrible. I never had to dispute anything and there was no customer service number to call so I was worried considering I had spent almost $50 to feed my family. However I was able to contact Door dash and after sending them pictures them pictures via email, they refunded me back for my entire order minus the tip which was understandable. I’m very pleased with the service. The only reason I gave 4 instead of 5 stars is because there’s some kind of glitch in the system that wasn’t showing my messages were sent through the app and I kept trying to submit the message thinking they hadn’t got it. Then I got an automated message saying it appeared I had an issue with my last few orders. I only had an issue with ONE order and tried several times to submit my message but kept getting some kind of error. Obviously and thankfully they got my messages. The other reason is there’s no number to call to speak with someone directly. Other than that GREAT service and I’m definitely comfortable knowing doordash will put in the effort to keep me as a customer.

First of all, the app is way too slow to load. Secondly, even when I did get it to load, whenever (by which I mean, “EVERY TIME”) I tried to add an item to my cart, the app gave an error message suggesting that the item couldn’t be added to my cart—which was a bald-faced lie because it turns out that those items WERE getting added to my cart. This led to my third problem; whenever I tried to remove one of the four orders of enchiladas that the app had tricked me into putting in my cart, the app got stuck on a loading wheel. Through a tedious process of going back a page and clicking on “My Cart” repeatedly, I was finally able to remove the extra items and add the item that I wanted to (after sitting through the aforementioned load times and BS error messages). Then, when I tried to checkout, I got an error message that just read, “Oops.” I kid you not. After confirming that this error message was telling the truth, i.e. that my order had not gone through, I tried again until, by some miracle, the order went through. Or so I thought, because as I was in the middle of writing this review, I got a call from DoorDash saying that my order was cancelled because of problems on the restaurant’s end. Luckily, they offered a full refund. I’ll give them a second chance, in case they weren’t full of it, and the problems were caused by the restaurant (I’ve read online reviews that strongly suggest otherwise), but I would not recommend that anyone else give them a first.

I used the app and was able to order food when traveling. The second time when ordering at work it did not process so I tried to submit again and it told me my account was deactivated. I reached out to support to find out what happened as my credit card is in good standing. Support sent me an email saying they would look into it. A week later I followed up to see if there was any resolution which they replied back with a link to their legal terms page and said I had violated their terms. THAT WAS IT. That was their customer service response to their app failing during normal use. I even checked with my credit card company which told me they had not denied any transactions from DoorDash and my card was still active and valid. I also tried to place an order using a different email address to see if I could still order and it came back as account deactivated most likely since I used the same credit card. So that was my experience with the worst customer service and app fail. Their app failed and their response was THAT I VIOLATED their terms during normal use of placing a lunch order. I find it so funny. They could’ve replied with a different response to discover what error may be happening with their service and chose to place the blame on me. Good luck with anyone choosing to use this company. I wish DoorDash the best and hope they will do better in the future with their service and how they decide to treat their customers.