Donatos Pizza

Awesome food. Beats Giovanni’s hands down, and the prices are so much better then Giovanni’s.. and delivery time is also great.. I will never go back to Giovanni’s again.. also you have to try the veggie pizza.. 100% better than Giovanni’s.. choice of toppings are so much better, and the side salads are awesome fresh ingredients and they look so pretty..Giovanni’s side salad is nothing to compare.. you are lucky if you get a slice of tomato.. you just gotta do the switch, you won’t be disappointed..I promise..

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First time user. Went through ordering process. When it came to entering cc as method of payment, the system just re-cycled to the ordering process. On my 3rd attempt I received a message that my order was accepted, it was in-process and delivery time was approximately 50 minutes. I hope to receive a pizza In the next 50 minutes. I have no idea if I am “signed up” into your program for ordering and other benefits. When things go south in these sign-up processes just at the time cc information is vulnerable to being captured by the “bad guys” it doesn’t take long to lose confidence in your system. I also intended to order additional items. Again the system did not allow me to return to an ordering menu. This system, like many others, is probably great when all is working well. The problem is reliability and trust.

Your app needs some work. Lots of problems when trying to update my expired card that has the same card number. Declined 3 times, then randomly works. Cant add the new card from the main ordering area. Have to back completely out of the order and go into account settings to update my card. You should fire you app developer. This is basic stuff.

Your online discounts should also be available and known in your stores. It’s frustrating! Also this app doesn’t display the prices for each item, only sub total. Couple that with the poor customer service, and I think I may be done with Donatos. And now I can’t submit feedback until I provide you with a nickname - seriously?!!

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Updated Review: Its better now, but still not great. I get errors trying to save a credit card. It says the card is already on file, but there are no cards linked to my account. Update 2: They keep changing the overall architecture of the app, but there is always something that doesn’t quite work right. Is there a QA department working on this at all? I think it’s time to find a new developer (or management in charge of the app) * I’m a software engineer with 25y of experience...10 on iOS.