Dollywood

I downloaded the app to navigate Dollywood for my first visit. The wait times were very helpful and worked great all the time. However the map and directions were quite poor. My directions once told me to go through at gated area and into a tree, very helpful. Also it is disappointing that you can’t view other attractions at the same time as having directions open (the app will redirect your view if you zoom out too far). Despite the criticism, I found the Dollywood app to be helpful, but I would be much better with some work.

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The map and schedule works well, but the notice system has problems. I got a notification for a sale on upgrading my regular season pass to gold for a discount while in the park, and made my way to the front gate. I waited in line for about 40 minutes and as I spoke to her the notification went away all on its own before she could see it. She says the employees don't get notified of app deals and since she didn't see it, obviously she couldn't honor it. I was flat out told I was wrong and although she doesn't know what notices are sent out, she knows it wasn't that and I didn't see what I did. I was told it's my fault I didn't take a screen shot. It would be helpful if employees got a list of notifications as well as they're sent out so that these issues are easily solved.

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After having and loving the app for years I have deleted and reloaded it 3 times trying to figure out what’s wrong with it. I just gave up and deleted it for good. It no longer shows the ride wait times, which is the only reason I had it to begin with. On top of that, after you set the filters to show what rides/etc.. you are interested in, you have to keep doing it EVERY last time you get on the app. When you’re at the park and want to ride something instead of just checking the app to see if it’s crowded, temp closed or whatever..you have to walk all the way across the park to find it’s closed or has an hour wait. It makes no sense why these features were messed with.

I’m a season pass holder and live about an hour away. It’s incredibly frustrating that you have to be inside the park to see the wait times. It seems like it would be beneficial to allow at least season pass holders to see wait times all the time. If I logged in on a random Saturday and saw low wait times I would definitely drive an hour to ride a few things and get some food (aka give the park money).

I’m a Dollywood veteran been there so many times I know the park no need for the map...but I loved the app when the ride wait times were on their so I could quickly check my next adventure destination and how long it would be??? But either I can’t find the feature or they don’t have this anymore??? Sooo Dollywood if you could please bring this back...I would love to know the wait times of each ride accessible by the app! Thank you!!!