Discovery

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I constantly have to google numbers to contact discovery. How do they not have a “call me back” button yet on the app? If I’m a member and a call back request comes back from someone who’s logged in, surely you have all the information you need in order to promptly assist me instead, I have to log in a call back as someone who’s interested in vitality. Also, I get emails from discovery all the time but it’s not listed under my contact details. I needed to know if a certain procedure would be covered by discovery or not but I’m frustrated after waiting for 10 mins holding and having requested 2 call backs(30 mins ago)already and still no call.

The app as a whole is good until you have a query. The bot response help feature is probably the worst I’ve come across. It’s limited and causes frustration. There is no way that I have found on this app to send in a query, to be answered by a human, once you have exhausted the very limited response the bot has answers to. You end up having to log in online and search for a way to send a query through the website (also not easy to find). I don’t think I have ever had a question the bot could answer.

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I’m struggling with the discovery app to stnc my activities on my Fitbit app for the past week. I’ve removed the access from my fitbit app, I’ve deleted the discovery app, i’ve reinstalled the app again i tried to delink my fitbit device, but it keeps saying link it doesn’t delink the app. I’ve phoned today and talk to some one at the vitality side, they also said the above to be done and still no luck to delink the fitbit device in order to link again to give access from my fitbit app to discovery. Its been a week now and still no activities have been sync and I’m losing all my vitality points so far as nothing appears on the app.

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I just downloaded the app to try and get my vitality setup to start working for me. I was able to update details, but that was the only thing I could get to work. Tried healthy food options and got to step five got my first oops... Went and tried to activate other functions and got redirected to pages i didn't want to be on... Reloaded and oops still redirected to pages i didn't want to be on. Tried the chat function and oops... blank page... Would appreciate it if this can be fixed as i do not want to wait 10min+ on the phone for a service consultant to tell me its all available on the App...

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1. I had an Apple Watch via Discovery it stopped working after 14 months-the Sam thing happened to my sisters watch in the Uk and hers was the same age when the software stoped working-she has had hers replaced as it should last more than 14 months-mine has not been despite going to the Apple shop-can discovery help me here? 2. I use a Garmin on rides but then 2 days ago I found that Garmin App used up all 2500mb data! So have a problem with that now as well! Hence I am finding it harder and harder to have activities recorded and am still liable to pay for a watch that does not work