Dexcom G6

I just discovered the second alert setup where you can establish a second time-bounded alert for, as an example - night time. As soon I set the (11:30 - 6 am) night time 2nd schedule, where i substantially tightened up my max and my min alert values, the G6 app started crashing each time I tried to get back into “alerts” to make edits. That first started about 10 pm and now, a hour-ish (at 11:20) its pretty apparent b/c of my current 44 reading that alerts aren’t working (??)...luckily I still feel lows and wake up, so I’ve corrected...but something weird is happening in the app. So, since it’s taken me a while to type this (11:20 -11:46) I did just get a low glucose alert at 11:32. Something weird is going on because I didn’t get any alerts prior to 11:30 during the time when I should have gotten my normal alerts outside of my 2nd more specific schedule. My normal schedule is low alert at 65 and urgent low alert at 55 so getting to 44 without an alert (again, all that occurred prior to 11:30 and I did get an alert at 11:32 based on my second alert schedule) makes me think my normal alerts are somehow on the fritz but my 2nd more specific alerts are working??? Needs fix for the alerts section - getting to 44 ain’t great!

Downloaded the app after getting an Apple Watch - love it. Haven’t had any issues with signal loss myself (iPhone X, almost always near me). I am using the watch complication with the older Apple Watxh face (Modular), but like everyone else here would love to see an update supporting some of the newer Apple Watch faces (e.g. Infograph Modular). Sometimes the numbers don’t update on my complication (I see “- - -“) but this is an Apple Watch issue, not Dexcom. Tapping it opens the Dexcom app and fixes the issue. Keep the Dexcom Apple Watch app running in the dock, and keep the Dexcom app on the phone running in the background to minimize this from happening. But the most impressive for me was Dexcom support. I contacted the email address Dexcom keeps posting in replies to other reviews, and got a personal call back on my phone from a knowledgeable tech support rep. I thought my Dexcom app was ignoring my high alert repeat settings - but turns out dismissing high alerts on the watch is not the same as dismissing them in the Dexcom iPhone app. I now dismiss alerts in the Dexcom phone app and my alert repeat settings are honored. Again - was an Apple issue, not a Dexcom app issue. Thanks Dexcom for innovating! While the app can always be improved - you all push the boundaries more than other CGMS providers when it comes to innovating within the constraints of the FDA approval process.

ask user to change the rating

But to be honest, a lot of options just aren’t there. Not a lot of information is available, the graph is hard to read as there are no lines except for going into a low blood sugar, the alerts don’t really work (you can set it to remind tell you that you have a high blood sugar every 30, 40 minutes, but no matter what you set it to, it still just alerts you every darn time it reads a high blood sugar), and the Apple Watch connectivity is so slow and erratic that you should not pick up and Apple Watch just for this system, as I did. It’s supposed to tell you if you’re blood sugar is going up or down, but they don’t seem to realize insulin takes 3 hours (on average for most people) to be fully used. When my blood sugar that’s going down 3 or 4 per 5 minutes, as expected, it apparently doesn’t read that as enough of a decrease to note it. I haven’t really been able to tell what exactly it needs to register a steady increase or decrease, let alone a fast drop/rise. So I can’t really rely on that feature that well either. So right now I’m paying a lot of money to check my phone to see my blood sugar, which is fine, still better than pricking, but considering the fancy app and all the promised features, , the cost of the whole system (recyclable/reusable sensor placers please?) and that my relatively ancient medical systems have far more user functionality and data without touch screens, the app NEEDS to get a overhaul.

response required

I’ve only been using this app for a few days now, and it seems to lose connection with my transmitter. I keep my phone on or close to me almost always and I have lost connection with the transmitter. It’s happened the past two nights while I was sleeping for 4 1/2 hours (phone was next to the bed charging), and in the middle of the day (it’s been going on 20 minutes now) and there’s no rhyme or reason as to why this is happening. Also I don’t get notifications on my phone when this happens (even with my notifications on with the sound on). (I’m using a G6 unit with the IPhone XR iOS 13.2.3 if that makes a difference as to my set up with both my phone and Apple Watch up to date on the software). If these keeps up, I’ll probably edit my review to something lower, and delete the app. We’ll see how this is going in a week. I’m hoping they fix the issues with the app being used with this most recent update of iOS. Edit: (15 days later). Good luck with this app. Still junk. I’ve tried contacting customer support and they don’t know their heads from their elbows. And when I have spoken to someone the first person made it clear updating the app to work with the newer iOS is not a priority but the G7 is then blew me off, and the second person couldn’t figure anything out if it wasn’t on their script to follow to help a person out. Save yourself some time. Don’t use a Dexcom product, and sure as hell don’t waste your time with this app.

I've had a Dexcom for several years now, and truly think thay are amazing. These devices really are life savers and have saved me from going into dangerous lows more times than I can count. I am very very active and because of this see my blood sugar rapidly fall frequently. I try to take all the steps to minimize the lows from occurring with activity But it is still happens frequently with my high activity level. The biggest downfall to the G6 for me is the lack of functionality with the Apple Watch. With my old G5 I could set up as a compilation on the watch face so with a glance I could see my levels. The new G6 is not available as a complication on any watch face and it really drives me insane. It's a strange thing to complain about, because I could easily pull out my phone and look, or carry the receiver; but I had gotten used to it always being on my watch as a g5 user. So the transition to the g6 not working with the Apple Watch as a complication has been frustrating. Other than that, I think it's amazing. The only other issue I have had numerous times is when it's time to change the sensor, I have had 3 or 4 sensors error out on warm up saying no restarts allowed. (They were new sensors). Dexcom has replaced these, but it's a pain when it happens.