DEWA

One of the few entities in UAE that understands how to treat and respect its customers. Dewa constantly innovates and makes life easier. The integration with Apple Pay saves tons of time and makes the bill payment process a breeze. Etisalat and Du can learn a lot from DEWA!

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They really try to make a profit from electricity because they know we can’t go to anyone else besides them. They play around with the bills if you don’t notice by increasing it especially in the summer (when most people leave the country). They try to cover their loses by targeting certain houses and then hike up their bills we caught them when we were traveling for 2 months and only left the housekeeper in the house and we got a ridiculously expensive bill we called and they sent someone over to check for leaks but there was nothing. This happens almost every summer so be careful and keep an eye on your bills. Install solar panels if you can or get a diesel power generator that would be a lot cheaper than continuously paying them

I submitted an incident report and they responded in 5 min and visited in 30 min mashAllah Excellent service and very courteous thank you!

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Although it is very convenient, the app seems to be quite slow which is a bit frustrating. Payment link to apple pay is very good. So the only problem I see is that the slow performance of the app. I wish this is corrected soon.

I had an amazing experience with the customer service representative who answered all my concerns and queries in a very effective manner