Devialet Spark

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The Phantom / Dialog combo has been around for a few years now, but till now, Devialet can’t get their act together. I bought 2 Gold, 2 Silver and 2 Dialog. Every time I switched them off, I need to reconfigure the whole setup again. One Dialog died, while the other one keeps losing its configuration. Even as a single Bluetooth speaker, it keeps disconnecting every few minutes. My Sonos back from 2004 plays every time with no hiccups. Same for the Apple HomePod, unlike this Devialet junk. The Phantom manages to play, the music is clear cut above both Sonos and the HomePod. But it’s a hair pulling experience just getting them to work. In the end, I prefer to use the Sonos and the HomePod, with the Phantoms as decorative objects. Devialet should stop bragging about having the best wireless speaker in the world and all their marketing mumbo jumbo. They can’t even get the basics right. Their software is a disaster and they seem to be pouring money in marketing instead of getting their system to work. Shame on you Devialet for overcharging your customers, selling them a non functional system and leaving your customers hanging with no recourse!

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Is a pity that Devialet has not yet developed a reliable interface with my iPhone, iPad, MacBook, MacPro I own, since I purchased 2 x Silver Phantoms and a Dialog I have not been able to play my Apple Music library or playlists without experiencing interruptions. Is a constant embarrassment trying to demo the nice sound from the speakers to my friends and the only music I can play reliably is from radio station sources. Devialet should take a lesson from Sonos to learn how is done, I have bought no other speakers since.

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In the decade I’ve had an iPhone I’ve left maybe three app reviews. This is my fourth. This Spark app is beyond terrible, it’s practically unusable. It’s like Devialet literally don’t care. All the user feedback is in these reviews, and they do nothing to fix it. Everyone who comments how nice my speakers are get told never to buy them because the app is such a waste of time. I bought the remote as well... after my second one stopped working for no reason I just gave up.

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This is the worst app I’ve ever used. It simply *Refuses* to locate my phantom. I have done everything to get this thing to find it. It just won’t do it. The usual issue is - “open wifi and look for ‘phantom xxxxx’ WiFi network” but it’s never there. The number of times this app has told me to factory reset or to pull the plug for 10 seconds is unacceptable. About 1 in 50 times the app will actually go from 0-connected without any prompts, but when it does the connection is so weak that within 15 seconds it’s completely gone and you have to start over. I’m happy that my phantoms power was bumped up to 103dB, but it’s a hard slap in the face because I can’t use the product I paid $2000 for. Devialet fix your product.

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And now it will play one song on iTunes and then won’t play again until you power down all speakers and hub and power up again. Then play one song and power down again. Get your *HIT together! You want to charge big prices like the big boys..... develop a PRODUCT like the big boys. Otherwise do everyone a favor and close the doors on your business. Disgraceful!