Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
Keep a pulse on customer experience wherever you are with the Delighted app. Securely sign in to your account, scroll through real-time customer feedback, and add notes to specific customer records for follow-up. Use the Delighted app to: • Add Widgets to your home screen or lock screen to show chosen CX metrics • See your current NPS, CSAT, CES, or 5-star score at a glance • Understand your score breakdown with the score bar • Tap any response to see its full details like scoring, properties, and notes. • Share responses with your team to take action • Enable Push Notifications on new responses The Delighted app is a free resource for Delighted users, in addition to the Delighted Kiosk app for in-store feedback collection. Once you download the app, enter your login credentials to start viewing survey data on the go. The app fully supports users with 2-step security turned on. About Delighted: Delighted by Qualtrics is the fastest and easiest way to gather actional customer, product, and employee feedback. Trusted by thousands of organizations, Delighted is the self-serve experience management platform of choice for the world’s top brands. Create and send surveys in minutes, no technical knowledge required.
