DB Navigator

Very happy with the application's scheduling and ticket storage. But there is a delay of updates on train delays which can and have left me hanging with difficulties to reach my destination. For example, an additional delay of 15 minutes (on top of another 10 minute delay) made me miss a bus service that could have been planned for if the application updated the train's arrival sooner. While the information, i found out later is viewed on train station screen can take some 5-10 minutes before appearing on the application.

I use the DB app almost every other week in my travels to my partner’s apartment in the Netherlands. This app consistently lets me get tickets on the go, has access to all web features, let’s me pick my seat (which most others don’t), and if there is a delay shows me the next best options to get to my destination. It also shows all the time tables in the Netherlands as well which is convenient. I also love that my bahn card is stored within the app. They really thought of everything!

You can only book a ticket for yourself with this app. None of the DB policies are spelled out in the app. You either have to know them or you read them after you buy your ticket. For example, you need to bring the credit card with you that you used to book your ticket. As long as you're familiar with Deutsche Bahn, this app can be convenient. But if you are not familiar with DB policies, better to book your ticket on the website.

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The worst experience. We had first class tickets from Germany to Italy on an EC. Tried to change to an earlier train. Apparently the app allows to change “seats” to a different train, but not actual trains! So we ended up with seats on the earlier train and no actual train ticket. The app needs to be a lot more clear about such distinctions. The conductor could do nothing to help except sell us second set of tickets with no seats. Another problem - why can’t the app show us where free seats are so we can reserve seats. Even conductor’s app could not show free seats so we and luggage were tossed from seat to seat for the next three hours.

Normally I love the app, but recently I’ve noticed some problems with it. It tells me I must update my BahnCard but it didn’t tell me how. I googled it, and whenever I swipe down on the screen in the BahnCard section of the app like I’m apparently supposed to, I get a notification that I‘m blocked from accessing my account for half an hour because I’ve tried multiple times to unsuccessfully log in. And the BahnCard still isn’t updated.