Cupshe - Clothing & Swimsuit

About a month ago I ordered some bathing suits, many, 7 one pc to be accurate. I was very excited about the styles and was hoping at least a couple would fit me well. Unfortunately that was not the case. I am 5’2” and 114lbs. Most of the bathing suits were too long and a couple too tight and just didn’t look right. I had to start their somewhat long return process. And this is when I was able to see all of the negative reviews about returns. I was very worried at that point that I would not get my refund. But to my surprise, everything went extremely well!! Each email communication went without a glitch, each customer service rep was very nice and efficient. With each email I received I sent them what they requested, and all was done under a week, including my full refund for all 7 bathing suits. Thank you Cupshe for for putting my mind at ease and making the transitions for my refund effortless. Jocamady

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While I’m happy with the suits quality, I am extremely disappointed in their customer service. I purchased 7 suits to try on. I fell in love with 2, and wanted to return 5. For one there was no mention of their “less than desirable” return policy routine. And two I followed all the extremely ridiculous instructions to return the 5 suits and I have only received 1 refund, and they keep responding to my other emails with responses that don’t even match my initial email. Example- they responded to one of my return request emails with- “we are sorry your package has been lost, please check around outside of house and with neighbors to see if your package is around, otherwise it’s on it’s way.” It’s very hard not to lose patience with an online only company that does not accommodate their customers when purchasing and returning suits. I would not have purchased 7 suits, had I known this would be such a headache. Again, the suits are good quality (however I don’t know how they hold up over time since I haven’t worn them anywhere yet) but I suggest buying 1 or 2 suits at a time in case you don’t get your money back. Also, suits run small. I’m a medium and the larges mostly fit well, but a few L were even snug, hence the returns.

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So I recently placed an order with this company for 4 suits on this app. Checked over all my items, good, shipping address, good, payment info, all good. Submitted my order. It immediately told me my order was placed, BUT every item was now a completely different size than I ordered. They ALL switched to medium which I haven’t worn since I was in middle school. Got an email confirmation, guess what, yep, all mediums. I tried to email the company, I tried to call. You get the generic, “we will respond to you as quickly as we can” crap. Don’t try to call because it rings busy to somewhere in New Jersey and then hangs up on you, or it rings until a recording saying the line is busy comes on and to try later, then again hangs up on you. I also received a separate paid email from Cupshe. Hey look, a different number to call for help. I called that and it went to Nanjing, China. Guess what??? That number also is not working. I have also sent them a message via FB messenger. No response yet. Left them a message on FB. No response yet. Take your chances folks. My advice. Don’t use this app, don’t use this company at all.

I have placed multiple orders from them and loved everything I have ordered. Two suit I ordered for my mom did not fit her chest area so I contacted customer service to do a return. I was super happy with the customer service I received for that. I was able to order new suits and loved them. I swim a lot between the pool/jacuzzi and the lake so I have worn my suits quite a bit already and they are holding up well and I get compliments all the time on them. I can't believe how great of quality for such a great price. I only wish they had a physical store to buy from also so I can try more style on that I'm not sure will look right on my body style So far though I haven't been disappointed. So happy they have a super easy app now so I can find exactly what I'm looking for easier and faster now. I recommend them all the time to people who stop me to ask where I got my suit and it so easy to say get the cupshe app.

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Update: Apparently, there was a problem with the tracking system. I didn’t receive my bathing suits on time even though i paid 5 dollars extra for it to be sent between 5-7 days, but it was like the 12th day before i even got them. oh and thanks cupshe for writing this update which wasn’t true at all.😘 you just got exposed! i had to change it to be real with whoever is going to buy from your company. and i didn’t get a compliment which is a TOATAL LIE SO JUST STOP. have a great day😚❤️❤️ I bought 2 swimsuits and i was able to track it on cupshe. then after a few days it said to contact customer service. I tried to log onto cupshe with my email and it said no email has been found. On the app it has my email and password on it but when you click on “my account” and then “settings” at the top it says “Acount Linked Mailbox” there was only 1 “c” in account instead of 2. does this show up on yours? does that mean cupshe has been hacked or is it a simple mistake? has any of this happened to you? sorry for the questions, just freaking out at the moment.😂😩