CSC ServiceWorks Service App

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I play a game when I do laundry, now that I’m forced to use this system. If I swipe my debit card, I have to swipe 3, 4 times while silent Jeopardy music plays in my head between tries. And, yes, I’m doing it right. (It’s not rocket science.) my personal record is 6 swipes. It takes an eternity to run each request. Ditto for scan. It is common to read: “duplicate transaction” or “bad read” or “authorizing” (a word that means, camp out or try again, because it times out). Meanwhile, I’ve chosen my cycle preferences each time and those infrequently reset, so naturally the moment I forget to deselect my preferences, that’s the moment the stars align, the system locks loudly in Indiana Jones fashion, and I’m stuck washing my clothes with an inappropriate preset for my for clothes, which is different for each machine. I’d unfriend you, but I’ve grown accustomed to clean clothes washed in not enough water and baked to a crisp on the fairest setting. My mother warned me about guys like you. Shame.

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Reviews are for apps, but this is for CSCs machines in general. Just recently, they’ve added NFC (smartphone) payments to our machines. Okay, great, we don’t need coins. However, even following the directions leads to inconsistent results between using card, quarters, and smartphone. The machines will eat quarters without service and will make you tend the machines to dry your clothes. It’s been kind of an overall service nightmare. CSC, I hate to say it, but if you’re participating in contracts which allow you to raise prices without much (if any) consent of the end users, at least make sure the service is improved. I’ll be expecting a 4$ refund from the service request I sent through the app.

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My apartment uses these machines. 1-2 are broken out of the 4 every week I do laundry. I have lost over $30 from the machine breaking while I wash my clothes and then have to burn my hand trying to get my wet clothes out of the broken machine. I’ve never gotten my money back because the app never works to report it and the call center to try and get reimbursed never directs you to anyone and just leaves you waiting forever. This company is a scam and I dread doing laundry because of these horrible machines.

This app works very well with the washers in our residence hall. This app makes reporting issues fast and easy and I no longer have to have my laptop with me to submit issues. Response time is also very quick from our responding vendors.

Wish there was an app that showed the timer for the washers & dryers being used or if they are available so I don’t have to constantly walk over to check