Credit Union of Colorado

I chose this credit union when I lived in Denver after deciding that (big national bank) didn’t really care about their customers. The app has always just been a “plus”, but since moving back to Arkansas and deciding to keep my account with CUofCO, the app has definitely become much more important. I use it almost daily, and I have no complaints. I remember when I tried to use the app for my last bank, they would constantly hit me with promotions and upgrade offers (all for a fee, of course). With CUofCO, I never get unwanted offers and I can just handle my routine banking 24/7. I plan to stay with them for a long time. It also occurred to me how much I sound like a “paid reviewer” but this is 100% legit. I’m just that happy of a customer.

ask user to change the rating

I rarely write poor reviews, however just recently this app went through quite a drastic update with a completely different look/interface. It is very user unfriendly and lacks intuition with its user. I’m not sure why the app underwent such drastic changes, as previously it was one of the most seamless apps to use for banking. Considering the majority of my banking was/is used through the mobile app, my husband and i are considering switching banks simply because of the way this new app is formatted. Which is such a bummer! I have never banked with anyone else. If anyone is reading this who has any pull to get the old app back, please please help us out here!:) Previously the app was intuitive and user friendly, quite the opposite of how it is today:(. I’m so bummed! Even the logging in aspect is poor. We have two different accounts, yet it will only hold your fingerprint for one of the accounts for instance. This is just one of the poor experiences of this app. Please give us the old app back!!

Chose to back with CUofCO when I lived in Colorado. Even tho my credit was bad they took a chance on me and gave an unsecured credit card so I could begin building my credit. That was back in 2014. I’ve moved since then but continue to use CUofCO as my primary bank, I appreciate their customer services and low interest rates on the credit line. It’s been a great experience. The Mobil banking app is easy to use and is highly secure. I’ve never had a break in or any issues with funds missing on any of my accounts. My card was stolen once but CUofCO reverses all the fraudulent payments and credited my account immediately. Thank you CUofCO

Great app that has made my banking experience SO much easier. I think the only feature I would suggest is the notification system; when you have outstanding notifications, you are automatically sent to the notifications screen, which you need to exit in order to get to your regular account view. There doesn’t seem to be a way to bypass this screen even when you expect the notifications, and I feel like this is counterproductive. I think it would be more beneficial to the user to have a notification badge which the user will see and then tap on the page to read the notifications. Otherwise, this is a much better financial app than most. I am very pleased that I decided to switch from big banks to my local credit union.

response required

The roll out of this app was terrible, it is not a user friendly app. I have spoken to countless personnel at the bank and those that that deal with the online account, I understand why the change was necessary, but the updates to keep this current or user-friendly or not there. I can not access all accounts to transfer and make deposits too as I could earlier. I have talked to supervisors that seem very helpful on the phone - but zero follow up as promised and no updates on the issues. I love this bank but am very frustrated by what I can no longer do. I have set up an individual account and neither my husband nor myself can access certain accounts that we could with the old app. You have to call to get things done and that’s another nightmare to actually get through the automated system so that you can talk with someone.