Cox Contour

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When I first got countour I was promised I would be able to save my recordings to my cloud so I would not lose them if something happened to my box. Not happened, the boxes don’t last long and there go all your favorites, some that are irreplaceable. I was also told I could watch my shows live and recorded from anywhere on my laptop or phone again not happened. I have been with Cox for over 20 years and am ready to go to Direct TV to get the things cox promised that Direct TV delivers and also be able to get the NFL Ticket another thing cox said they were getting that hasn’t happened. So many broken promises with so many rate increases just don’t make sense to me. Maybe if more people go Direct TV Cox will get the idea that their customers are getting tired of paying more for broken promises

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With all the problems, not only with Contour, but overall I can only say when the ‘exclusive’ nature COX has on the consumer is replaced or gone COXis going to see a large number of people migrating away from the company. We came from another state and had XFINITY and other service providers and COX even though electronically and programming wise being ver similar leaves COX lagging behind overall in many ways. We for one are planning a change as soon as our contract is up. COX’s attitude, knowing they have a hold on you, and not budging a bit on programming and forcing features not needed but by us not wanted and other conditions just leaves us very frustrated. Company policy can be changed to give good customer service and keep their customers. The quality of this so called service doesn’t come close to their cousin XFINITY or many of the other providers we have subscribed to before moving to Arizona. Looking into the exclusive nature and how they maintain that exclusiveness is my next research project..

I just signed up month-to-month with Cox after having Spectrum for the last two years. I like this option of only paying $10 extra to not be tied into a contract. Spectrum was way too expensive paying almost 220 a month after one year of service. I decided to go with Cox because everyone in the area has this company. I am still waiting for my equipment that I ordered two days ago so I might be writing this review a little early, but I already have access to their Contour app to watch tv. I was hesitant to sign up with Cox, but so far being able to access cable on their app with no issues is a plus in my book. I hope I feel this way after using their services for a few months.

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Update 22 April..... Well you guys dropped another “update” last week. Figured I would give it a bit and see if “quality” was anywhere in the neighborhood. Nope. Still big lags in performance on a top of the line iPad. Perhaps the programmers could learn to pump gas for a living? Doctors practiced the way you program and cemeteries would fill. Cox: Later this year you are getting a competitor in my area and I will no longer be stuck with you as my only choice for TV/Cable. Up your game if you want to have a shot at my business. —————————————————————————- Update 17 February, 2019: Your “upgrade” 3 days ago was a bust, as usual. Uninstalling and reinstalling (1 week old iPad Pro with lots of memory— no hardware excuse available to Cox). ——————————- Response to my current review is a Cox cut and paste from last March! You guys are sloppy. HomePod is not the same as AirPod. 1. Still mistakenly prevents me from access when on my home wifi (and no VPN). Did everything including reboot multiple times. 2. Still denies the ability to play the audio through a HomePod speaker. Adjustments to the interface with the last “update” make the user experience worse. Please take more pride in your design and coding. Why not just drop Cox? Cox has a monopoly in my area, so I am stuck with you.

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I bought a new iPad Pro specifically to watch TV in my kitchen on a bigger screen. Contour won’t load and after too much time spent talking, emailing and texting with Cox there is no resolution. I have an older small screen iPad in another part of the house and there’s no problem accessing Contour there. Cox says to contact Apple, Apple says to contact Cox. Cox should not be claiming Contour can be used on all my devices when it can’t. That’s false advertising. I received an email response to the above review saying “we can make this work.” When I click “contact the developer” in the email, I’m taken to an unrelated page. Seems impossible to find a contact person. To answer questions I was asked: My iPad Pro has the latest IOS -13.4.1. My iPad automatically upgrades to the latest version. I have no problems with any other apps. I would love to get this resolved. Thank you!