Cortext

response required

As a physician, I appreciate the desire to have a HIPAA-compliant messaging app. Unfortunately, Cortext is lacking in quality considering it is actively used by major institutions. 1. On iPhone X the home bar overlaps the text input box. This should be an easy fix. I’m surprised they haven’t resolved this bug. 2. I’m not sure what they used to program the app, but it doesn’t feel like a native iOS app. It feels like a poor quality web app shoved into a mobile app container. 3. There is no way to report bugs in the app itself, which led me to write this review instead of doing it privately. 4. “Override silent mode” for urgent notifications doesn’t seem to do anything. The notifications are still silent. Is this even possible on iOS? Now that I’m forced to use this app, I hope it improves rapidly. There’s a reason so many people just use iMessage/text message instead. It’s not much less secure than Cortext, and actually works and looks nicer. Unfortunately, iMessage isn’t HIPAA-compliant, but I wish it was.

response required

I work in a medical clinic and am basically on call for the entire workday. The clinic decided to use Cortext for confidential “texting” between providers and support staff to exchange information or notify me when patients need to be seen. While it works as it should a lot of the time, it has enough problems to be a real liability. 1. Delayed notifications: have a had several incidents of not getting notifications for several minutes, hours, or even days. 2. Malfunctioning alert system: lately when I do get a notification, the alarm will not shut off for several minutes, even after I have read, responded to, and deleted the initial message. I have changed the settings in the app to remove repeated alerts and this has not fixed the problem. 3. Availability notification problems: When I change my availability from “available” to “do not disturb”, the change doesn’t remain and people still think I’m available and send messages when I may not be in a position to reply. Bottom line: if you have another option for a program or app of this type, use it!

response required

Recently my alerts have not been sounding, banner alerts only. Connection has been extremely wonky lately as well- seems like I almost need “perfect” conditions. I don’t know if this is a function of a recent CorText update, iOS update (12.2), or new phone (XS). Why was the “override silent mode” option removed from the app? Despite what it says this cannot be done in Settings>Cortext>Notifications. This seems to be a functionality needlessly wiped out.

Usually I am paged all day to nursing without knowing if the call will be answered or how serious the problem is. With cortex all that changed I know who want to communicate , how serious the patients condition is and have all my communication documented in the cortex text system. No more getting up to find a phone during meetings. Every interaction done quickly , improves patient care. Everyone should try it. Thanx. C

Connectivity is much improved on new version. I haven’t had any non-alerts to incoming messages or simply not receiving messages since the update. Imagine that, I’m thrilled by a messaging app that can now reliably receive messages. Still consumes a great deal of my iPhone battery. That’s not an issue for everyone. The hospital’s IT folks said the developer was working on that. They still haven’t addressed an option for larger fonts.