CookUnity - A Chef Marketplace

Love the service. The app needs work. There are features on the site that cannot be done on the app (checking messages from chefs, additional profile info like selecting a different delivery schedule, etc.). And we should be able to cancel a service online on the app. I don’t plan to cancel anytime soon but most companies allow this. Those that don’t are a turn off for potentially new clients.

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Added a couple stars back since we can now opt for the grid view and not horizontal (thank you). Still, more annoying changes than constructive, in my opinion: 1) The new packaging gets rid of the lids and instead uses a film. This is so incredibly annoying. While I appreciate the environmental impact, there are two big problems with this: Once you open the film, you can’t seal it again for transport to/from work or easy stacking. Second, the film is often already open when the meals arrive because of the weight from stacking them! I used to order extra meals and divide up the carbs in a pasta dish among the other meals, then re-cover them. Not any more. 2) Already missing the ability to edit orders before noon, or even the day before. I get same-day May be tough to plan, but please shorten the cutoff to at least the day before.

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I love the food, but the app doesn’t work. Nothing comes up at all under “menu” when I open the app now. Had to input my new credit card info online because the “add a card” button didn’t do anything in the app. Tried deleting and re-installing, but it didn’t help. Also reached out the customer service team and they were great about ordering for me, but no one reached out about the problems I was having with the app, which I had been told would happen. Guess I have to use the website only from now on which is not convenient.

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BEWARE: There is no way to cancel your subscription through the app or through Apple settings. I have emailed the company 5 times to cancel my subscription and they asked why I wanted to cancel, but have ignored my request to end my subscription, and are now no longer responding. I now have to take the issue up with my credit card company. I originally signed up for this service to save time, but it has ended up being a huge waste of time!

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I really like the food, but the app is really bad. Poor UX and very buggy. I’ve recently somehow gotten into a state where I have deliveries scheduled for two consecutive days after trying to change my delivery day from one to the other. CS reps have been unable to tell me when my food is actually coming, but I place most of the blame on the app. About to give up on this service and try one of the many competitors.