Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
3.5Connect Staff provides real-time two-way guest and staff communication. Help drive and improve guest satisfaction through customizable workflows and user roles by managing and responding to requests in real-time. Request assignments are set up within Connect CMS and be segmented to match the way you work. Tasks can be assigned or automatically re-assigned based on staff availability, time-of-day, request type or even by fulfillment ETA. Guests' requests and staff tasks are available across mobile and tablet devices. Review data analytics from your dashboard, communicate with guests via SMS messaging, and measure staff efficiency and response times - all from one centralized, permission-based CMS (content management system). Connect Staff is for the staff at locations utilizing the Monscierge Connect platform. The complete functionality of Connect Staff may not be available at all properties.
