Community First CU of Florida

I've used the C1 app since it first launched and I have been a member for years. Everything that I want to do to manage my account using my phone is located in the app. I remember experiencing a few hang ups when the bank first launched its mobile banking, but the app actually continues to IMPROVE. Through the recent upgrade I have actually experienced zero issues and I have been using the updated app, like making transfers for instance, with zero issues as well. I love how streamlined the new version is with everything I need in the drop down menu on the left, my accounts are front and center when I first log in, and anything extra I want to look at is in the "More" section, which so far I haven't needed to use. I like that I can log in with either my fingerprint, passcode, or account ID and password to login. Also, with the upgrade it doesn't log me out as quickly as it did before so I can switch apps and be working in my calculator app and still go back to my C1 app without having to keep logging in. It gives me a few more minutes to work than I had before-- that is a plus for me. If I want to log out right away I can obviously just hit "log out" in the menu. So far, great app! Totally convenient and I am happy!

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The new look overall is a good improvement, although I agree with other reviews that it is less private; immediately upon logging in, your account balances are visible. I prefer the old, more private, option of clicking on the account to see the balance. The new menu is good as well. I have had a lot of issues with the mobile deposit, though. I've had one success, another fails to accept the images (even despite trying a dozen or so times with new images each time), and my most recent that is printing this review won't even let me select an account to deposit to. Clicking to add account just takes me to a page that looks like an error and only says "add account" with no ability to click. I've restarted the app, logged out and back in, no luck. It's frustrating since I am not in FL and thus need to travel far out of my way to visit a partner branch to deposit in person. I wish there was some way to get help on the app but I can't find the option. Definitely wish we could have the more stable prior version back.

We have had our accounts at this credit union since it was Education Community Credit Union. Our daughter was in high school at Terry Parker and learned in one of her classes that she could open an account. Since she was a minor I had to take her to open the account and I asked if I could open an account and was told yes since my daughter has one. My son followed when he started high school and working then my Husband moved his banking to the Credit Union. We have been with the Credit Union now for over 23 yrs now and have no plans on leaving. We love the Credit Union. CFCUFL is my one and only choice for banking! Thank you for being such a great place to bank and having such wonderful and friendly employees. I love my Credit Union.

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The app is just okay, it does give you a breakdown of everything which is great. But as far as the bank goes it’s kind of awful as well as any of their over the phone customer service. I’ve had 5 serious problems with this bank over the past 6 months and being a customer for 6 years seems to mean literally nothing to this company. Not only this but I hate that you only get $200 of your check when you do direct deposit and sometimes it takes a week to get the rest of the check to you. What’s the point in depositing my check if I don’t get the rest of it until my next pay day. Not only does this affect paying my bills on time but also during the hurricane I was short money that I needed to buy supplies and I contacted the company and they told me they would see what they could do and I never received another phone call from them or the release of the rest of my check. My recent experiences make me feel like an uncalled customer and I will be switching banks.

Overall the app works fine to check your account balances and do transfers. However, the ease of trying to set up alerts for accounts is not great. In addition, you don’t have card controls app that works in conjunction with online app. This is something that needs to be added so customers can easily be alerted when purchases are made and so debit cards can be turned on/off when needed. This would also help customers catch fraudulent purchases immediately instead of finding out later via the fraud alerts department or worse finding out too late and then having to dispute charges and money being taken from account and held until any investigations are completed.