ComfortDelGro Booking App

response required

It works ok when you figure it out but the location/map tech and display is awful. Someone needs to look at this app from a usability perspective. I find that comfort drivers are, on the whole, better than most, but the world is changing and transport apps are a reflection of the company. It boils down to laziness on the part of Delgro and whoever they have developing their app. It’s an affront to loyal riders.

response required

App tells me I can get discount for the new "pay for steet hail" feature. I proceed to sign up. But it is not immediately obvious that there's an extra step whereby I have to choose the discount coupon before it is applied. UI is clunky and deliberately deceptive. I don't think Comfort Delgro realises still that they have serious competition on their hands now. 👎 Won't be fooled a second time.

response required

Comfort is very slow to adapt to Grab and GoJek who do NOT charge a service fee or extra charge for using a credit card. App often does mot match drivers as well as Grab and GoJek. Always the slowest to do so. Comfort is just more expensive and less convenient. I do like some of the drivers who are typically a bit more mature and experienced but this does not relate to the app though.

response required

This app is a disgrace. The functionality is pathetic composed to its peers (Grab and Gojek). It cannot even get its payment system to work correctly. And the response from the support team after TWO weeks is to change the payment method. Truly an atrocious customer experience.

response required

Very slow to market. App crashes all the time.l so I don’t even know how it looks like. Everything about Comfort is just bad. Disgraceful company that made taxi drivers suffered.