Collins Community CU Mobile

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I had it to where I could use my fingerprint but then needed to change password and fingerprint didn’t work no matter what I did. Finally got it working when the same thing happened again. As for the bank, customer service is decent at best. Many tellers carry on conversations with fellow tellers about things that aren’t work related while there are people waiting to do business. And the fact that they charge a monthly fee just for having an account?! I’m only a customer because I have a loan there. As soon as my loan is paid off, I’m gone! My other bank is much better!

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They are unable to have their mobile app work on iPhone 8. Many visits to the branch for associates to see the issues and screenshots have been given to developers yet no resolution or response. They have no idea on how to fix this to date. Very disappointing to have to use a computer for all functions that were once available on the mobile app with the old system. Disappointing all the way around.

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This app is not helpful at all. I like the old one as it made everything simpler, and was fast to log into. This is not the case for this one. It also has a lot of things that I don’t need in a mobile banking app. I hope that they clean it up and make it easier to use, and more compatible with newer phones. This looks like it was optimized for an iPhone 4. Please, work on updates to make it more like the other one.

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This app is awful. It doesn’t work. Ever since Collins did their upgrades to their software the App is useless. I can’t find anything when I go online. I can only see 1 month of my statement if I get lucky. The bank is no help @ all. They treat you like your stupid and can’t run a phone app. Not recommended at all till they fix the flaws. Waste of time!!!!

Didn’t work At first but called customer service they walked me threw issue and got it fixed right away smooth process and love the mobile app..