Collective Health

I rarely review apps, but this app was definitely a surprise. I was looking to see if a lab was covered and how much I would need to pay if I went out of network, the app had it right there. Didn't need to call anyone, didn't feel like they were hiding information, it was right there. Not only that, but on a visit to the dentist, I needed to see whether or not my plan had money left to get a filling done and my last claim and my spending was right in the app so I could just answer the question before I left the office! You guys have definitely made using healthcare a lot easier - I've used all of my other insurance company's apps and have been frustrated because they just don't work or just look like their website shoved in an app. Thanks for saving me time and the frustration of having to understand my health insurance!

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Just another middleperson in an industry that doesn't need another middleperson. The customer support is "did you try turning it off then on again?" phrased in a very enthusiastic way for most things, but without fixing it. Sure, my employer gets cheaper administration of healthcare benefits but the actual insurance plan is gutted and to put it bluntly, trash. Again, my dollar went towards less of my healthcare and more to a questionable value add service. If you're reading this to evaluate benefits of a future employer, ask A LOT of questions. If you're reading this as a fellow dissatisfied user, provide honest feedback to your HR department and ask them a lot of questions of why this is a thing in your company.

I love this app! Not only is it beautifully designed but it also gives me the information that I need at my fingertips. I even learned something new that I have access to certain benefits that I didn’t even know I had, like access to One Medical! Great discoverability and easy to use.

The ability to view your card and send directly to a provider is awesome - if going I a new provider you can do it in advance. Saves time for all. The others features are thoughtful and similar to the desktop / laptop experience.

I loved this app until the last update. The “plans” page doesn’t show any info and when searching for providers it says it cannot load. I’ve tried on another device with the same results. So the only helpful thing about the app at this point is that it shows my medical cards, which I can reach in my wallet for.