Clydesdale Bank Mobile Banking

I always get great customer service from Clydesdale bank whatever my query they always sort things out quickly and with a great attitude - nothing is ever too much bother. This week particularly I had an issue arise when using my debit card on line. Within minutes I was contacted by the fraud team to confirm everything was ok? The service advisor sorted out the problem quickly and confidently whilst I was on the line. I was impressed that not only did they flag up the unusual activity but also the way it was all dealt with so professionally. I’ve banked with several other banks over the years but have never found any to be as approachable, helpful or user friendly as Clydesdale.

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A problem transferring £4,000 to my dads account.....have been given a reference to quote when calling! WHY is there a problem!! Take a look at the Halifax app, it’s so quick & easy & can transfer money without having a problem/to phone anyone!! My husband keeps telling me to leave the Clydesdale as always an issue, like the time I went into a branch to increase my direct debit to my savings & it just didn’t happen! I have been into branch to update my account with my new address & married name, have no hope that this will actually happen! Oh and not to forget that time I called to set up a direct debit (because the app wouldn’t let me for some frustrating reason) and the woman on the phone then cancelled my card, an error no one could explain & I which did get compensated for at least, BUT STILL, the Clydesdale Bank & Shambolic go hand in hand!!!!!! Oh and finally, I don’t need a nickname option, what on earth is that about! Ridiculous!!!!

Think the current problems with internet banking has took away my choice of how I use banking. I don’t like how my account is the only account that can be used on the mobile app, as my partner now has no access unless he downloads another app. It’s no longer convenient for us as we need 2 devices. When trying to set up mobile banking for my mother in law we found out that a lot of devices are not compatible meaning that with the restrictions on only one member using each app and not being able to use Internet it is limiting it’s availablity and in a sense discriminating a minority as it is not equal to all. (Not everyone has the latest, most up to date phones or tablets)

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Having worked in customer service for over 20 years ..Your telephone service is appalling...I did not get any chance to speak to someone directly..after waiting through your automated phone service which costs myself money not you.. I find it extremely frustrating when I have invested a large amount of money with you over the years that when I eventually get through ..at my expense.. that your telephone agent coughs down the phone at me ...and his manager whom I requested to speak too eventually comes back on the phone ...after 5 mins ..and directs me to your online banking which I had been trying to use to no avail ..hence the reason for contacting you ... I have found my whole experience with you this afternoon so disappointing that I now find it upsetting and frustrating that I think I have no alternative to close my accounts with you

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This app is dreadful and keeps crashing! Two days ago I attempted to transfer money from my CB account to another bank, but midway through the transaction the app crashed (again!). I deleted the app and reinstalled it, which usually works, and I checked to see if the transaction had been processed, and it appeared that it had. Two days later though, the money has still not appeared in my other account, and upon phoning the customer services helpline, it transpires that the money has been sent to my old defunct account at the other bank which was closed when I switched to the Clydesdale. I now have to wait for both banks to resolve this and find my money. When this has been resolved, I am going to close my Clydesdale account and open a new one at a bank which has a reliable internet/app service which actually works.