Cloze Relationship Management

I’ve been using Cloze for over a year and I’m very happy with it. First, with most CRM tools, you have to start by entering a lot of data - Cloze starts by importing data from the tools you already use, like email, phone, social media, notes. It then helps keep the contact data updated, by checking email footers and other sources like data services. It also automatically links new communications like email, phone calls, notes to contacts. The system also tracks email details like whether my sent emails have been opened by the sender, reminds me when I’ve made a commitment in an email that I need to put in my calendar, and more. For pipeline, it uses a kanban board interface so I can see quickly where a prospect is in the pipe and next steps. One of my favorite features is search - I can do searches on all the indexed content from email, notes headers, phone, contact details like job, and more. I sometimes can’t recall names but can use other bits of data in a search to find contact names. It also supports prospecting tasks like outbound emailing, but I haven’t used that yet. Plus, the system gets better and better with regular new releases of functionality. Great work, Cloze!

I've spent about two weeks on trial accounts with at least 15 different CRM or contact management apps and it actually took me awhile to find Cloze on CRM comparison websites. It may not fit the power user but has some unique features not found in most of the other apps I've tried. Cloze is great for building relationships, reconnecting (and reminding you) with contacts you've been out of touch with and just a great tool built around relationships and keeping track of tasks, deals and appointments. It's a joy to use and has great social media integration. It has two way email sync and tracking. I found the amount of information it populates the system with amazing and I hope the company continues to develop and refine it.

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I used this software for 3 months and then we moved to Pipedrive. The reason we moved away is extremely chaotically organized email. Not scalable for bigger projects. So basically if you grow your software will not be helpful anymore. The first biggest reason that entire platform is extremely slow. The chaos in emails is crazy, you can look 5 mins into your emails and can’t understand which email was first and which one was second. Another huge problem is phone integration or T-Mobile connection in particular. (Didn’t try with other providers) I contacted their support at least 15 times and every time instead of fixing they just reset connection and asked me to login again which never fixed the problem. Support is not well educated and not responsive. While you need real time support instead they are over email and not fast. I am dealing with CRM integration and personally do not recommend to install this software. Try something else, I have already wasted my time. Maybe the app is good but app is just a one feature of the CRM but not something you should make your decision based on when choosing your platform.

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I can’t even begin to express my disappointment with this app and their company. I have done my best to not write a review on here because I really hate to do that but I feel taken advantage of by this company. A CRM should make managing my contacts more efficient and organized. Cloze CRM has so many issues that I have spent countless amounts of time just to get it to work properly. Thanks to this app I barely stay in touch with my contacts anymore. I constantly have to reach out for support and not once have they either fixed the issue or offered some sort of resolution. I was a sucker and paid for a year in advance based on the features that were sold to me. All of those features do not work properly for me and as a result this CRM is basically worthless for my purposes. Worse yet, the company doesn’t seem to care. They got my money. Well, now I’m just trying to save someone else from going down the same mistaken path as me. Save your money people. I guess I probably will have to complain to Apple now too. It’s just more wasted time. I really hate to be negative but just want people to have an honest review!

Don’t let the ugly and archaic UI fool you, this app is extremely powerful from a functionality standpoint. I tried about 20 different CRMs and none have this feature set. And shockingly it’s only $20/month for pro when all the others are $60/m or more. I’d really like to see Instagram DMs and Facebook messages incorporate. I wish that search pulled results from notes. I wish the sales pipeline had a functional Kansan view in mobile. I wish tags were listed without having to search. Definitely would like more customization options. And of course I’d love to see a sexy speak design (and in particular something done about the laborious settings menu). With all that said I’m very pleased and highly recommend. The more paying users they have the more I imagine the app will grow and improve.