CloudEdge

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Happy with camera performance, so far. However, there are some basic functions missing on the app: 1. Apparently they have never heard of Touch ID. So, have to manually login each time. 2. No way to turn the camera on or off from the app. Have to use the physical switch on the camera. 3. No capability to adjust display brightness for the camera. 4. In order to replay a video, you have to go back to the alert page and select the video again. 5. Have been using it for a little over a week and it keeps telling me the camera battery is still at 100%, even though it keeps giving alert warnings that the battery is being used up faster than normal. The app has a lot of potential, but has a ways to go before it becomes a truly beneficial user friendly product.

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This used to be the best app I had for my security cameras. It worked great and had very few issues. Now it’s become he worst. For days my app told me my camera was at 100% battery life and since supposedly it’s supposed to last 120 days (which is a total joke but I can usually get a few weeks off one charge). Well this morning I went to check my camera and it was dead. The app never said it was low on battery or anything and hadn’t been recording stuff so I didn’t expect it to die so soon. As a result I missed out on an important visitor. I don’t have a doorbell so the app going off and notifying me that someone is at my door is how I can tell I have company. I can’t hear knocking as well due to some hearing issues. So I’m disappointed and annoyed. When it does manage to record anything it’s so glitchy you can’t make out who you’re seeing sometimes even on HD setting. And forget about hearing what is being said. The app also somehow turned the intercom setting off on its own. Just weird and inconvenient stuff going on. I’m switching over to Wyze 100% now. They at least can understand what the problem is and fix it. It’s hard to follow what the developers of CloudEdge are trying to get across at times probably since English isn’t their native language.

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We needed this app for two motion video cameras we put outside. We had several that work on the Kuna app which we are very happy with. The problem with this app is that it requires you to login constantly. You get an alert that it detects a person outside the front of your house at 3 AM and you try to look at the camera to see who it is, and you have to login before you can see it. The whole point of a security camera is to give you as much notice as possible if someone is trying to get into your house. Taking the time to login, when you’re half asleep, to see if you’re in danger makes no sense. I don’t always remember the password if it’s been awhile since I got an alert. It took me three tries to log in today. If it’s really a dangerous situation, or someone who means ill intent, it would be too late do you even called the police by the time you get to see the video because of the stupid login. Doesn’t make any sense to me there’s no security information on there why can’t they just keep you logged in? Most apps have a box you could check to keep you logged in but this one does not.

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Have four cameras and only one tells battery level the other three say 100% all the time until the camera dies. When changing it says 100% as soon as you start recharging. The app need lots of work. I am considering sending everything back. FIX THE APP PLEASE!!!!! September 13, 2019 Review update Still waiting on a fix to the app. Still can not tell what the battery level is it says 100% all the time until the battery is dead. Also the night vision has gotten to where you can not see anything but spots. I have adjusted the angle of the camera and it makes no difference. If the problems are not fixed no one should buy this product. I am not pleased at all and if it is not resolved by the end of the month it will be returned and I urge everyone to do this even if yours are working it will soon quit October 10, 2019 Review update Seems like the night vision is getting worse as time goes on. It was not the best but now there is mostly spots or glare and it is not clear enough to make out a person or object. You can’t see the person face or a vehicle clearly enough to see any details. This creates a security problem if someone is around the house. PLEASE FIX THE PROBLEM.

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The only way to get more than one user is to set up a friend account and then they don’t have total access!! The other option is that when the second person logs on, the first is kicked off and won’t receive notifications! This needs to be fixed to allow more than one user at a time! I have purchased multiple camera for my kids (grown kids) to use at their homes and this is a big drawback!! UPDATE: They responded saying the reason they only allow one person to log in at a time is for security reasons! This is BS! Or are they saying their sites aren’t secure, because it is for security purposes that they should allow more than one person to get alarm notifications!!!