Cleveland Clinic Express Care

It was easy to set up for my first time using. I had 4 people waiting in front of me for the same doctor, but it was surprisingly quicker than I would have expected. I am having lower back spasms couldn’t sleep at all last night and it’s a Sunday. I was going to go to express care but I really wanted to see a doctor for meds, not a nurse practitioner so I decided to try this. The doctor was great he did a thorough check over the phone and agreed with me that I am having lower back spasms. He prescribed me an anti-inflammatory. I asked about a muscle relaxer and he said he wanted to prescribe it, agrees that is what I need but said he was surprised he’s not allowed to prescribe that on line I would have to be seen in person for that. So I was very disappointed that an actual doctor was not able to treat me as a patient with the right medication. I tried the anti-inflamatories he prescribed and they did nothing. So now I will have to make an appointment to see a doctor to get what I really need. I wish they told me before I wasted $49+$20 for meds, that he is not able to prescribe “real medication” on line. This might be good for something else where u just need antibiotics or something. Don’t bother if u are having back pain.

I am traveling and felt I had food poisoning. I’m from Cleveland but I tried a virtual product for the local hospital. That was a mistake. The local hospital site didn’t work on line and I ended up having to call online help to get an appointment scheduled. When completed the online help said it would be 90 min before they called. When I got off the phone and realized there was no need to use a local network so I went to my trusted CC. I signed up on line, had my consultation, felt very satisfied with the time the doctor took with me and the ease of prescribing meds. I was completed in 15 min. The local network has yet to call GREAT PRODUCT AS ALWAYS!

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Here was my experience. My eyelid was swollen and I was leaving town for a long weekend in Nashville. So I had a doc check me out online and provide a prescription for eye drops. That part was fine. But two days later, my eye was significantly worse. So I waited until the same doc was online, about an hour, then waited 45 more minutes because two people were ahead of me. After our 10 minute conversation she was going to write a prescription for an antibiotic but realized I was in Tennesee and then informed me she couldn’t consult me outside of Ohio. Mind you, I put in the address of the Tennessee pharmacy before the consultation, so the info was there. So then I got online again but had to wait an hour to get time with the doc because there were three people ahead of me. When I finally got through, she was disconnected from the internet and my call was dropped. Even though I provided my number upfront, she didn’t call me back. So I got online again. This time one person was ahead of me. So I waited 20 minutes, finally got through and the doc dropped the call again. In frustration for wasting the better part of one of my vacation days, I went to an Express Care Clinic. I saw a doc and was left in 45 minutes. I like the idea of this because it will be a time saver once they get a better user experience perfected.

This is a great option if you have a sore throat or sinus infection, something like that. You can see the doctor from the comfort of your own home… He even had me hold the camera up to my mouth so I could say awwww and he can look at my throat. The only thing I would comment on is that it gives you a choice of physicians and if the wait time is shorter with somebody else they come on and tell you that and ask if you want to switch to the other doctor. When I switch to the other doctor I had to put in all of my symptoms and information all over again so I’m not sure it was shorter I doing that. If you could switch to another doctor without having to input your information again, it would be helpful. Thanks for this great option. Much better than sitting in the waiting room forAn hour and a half with sick people all Around you

This App is great!! I had my Rt. Shoulder replaced in Sept. - I live in Michigan, & it’s a 5 hour plus drive to get to the Clinic - but it’s worth it because the quality of care is superior - My Dr. likes to have Post-Op check ups starting at 2 weeks, then progressing out to 6-8-12 weeks - For us to travel that often, that far would be a hardship - Dr. Iannotti offered this “Virtual” option, & it’s fabulous!!! He can see me, observe my movements answer my questions - I can see his nurse, Jan, as well, & talk to her prior to the Dr. joining in - It’s a great option - It provides the comfort of seeing your Doctor, in “person”, without the stress & expense of a 2 day, overnight Road Trip! Natty B