Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
4.0
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate.
Citibank has been working for you since 1993 and was ranked by Forbes as one the most reliable banks in Russia for 12 consecutive years. NO QUEUES The app will become your faithful financial assistant and save you visits to the bank. Take care of your banking needs online: - Activate your card and set up your PIN - View account statements and transaction confirmation documents - Keep track of card transactions - Make transfers using a phone number through Instant Payment Service*, card-to-card* or account-to-account transfers - Prepay your loan, credit card debt and/or Equal Payment Plan - Update your personal information (addresses, e-mail, phone number) - Register your document submissions (for the purposes of passport details update, submission of documents to Currency Control, closing all accounts (except your credit card account)) -Submit your Form W-8BEN online *The specifics of and the risks inherent in such form of payment are described in the agreement with the Customer and need to be understood by the Customer. SECURITY The security of your account and personal information is our priority. With this in mind, we have enhanced the app with the following features: - Login with Touch ID/Face ID or password - Password recovery - Transaction authentication with Citi Mobile® Token or one-time password TRANSFER MONEY WITH EASE Transfer money using a phone number through Instant Payment Service in an instant. You can also make: - Card-to-card transfers - Account-to-account transfers - Transfers between own accounts - Transfers using a phone number through Instant Payment Service* - An online request to withdraw the money from your brokerage account *The specifics of and the risks inherent in such form of payment are described in the agreement with the Customer and need to be understood by the Customer. LOAN AND CREDIT CARD INFORMATION You can use the app to do the following: - View your transaction history and the minimum payment amount - View credit card and loan statements - Transfer funds to your credit card from your account - Prepay your loan, credit card debt and/or Equal Payment Plan BILL PAYMENT Pay utility, mobile and broadband bills, etc., instantly and fee-free. After payment, you can generate and save a confirmation document. ______________________________________ If the app is unstable, follow these tips: • Clear app data and cache in your phone’s Settings and restart the device. • Reinstall the app (uninstall it and then download and install the latest version). If the tips do not help, please email us at help.ru@citi.com with a screenshot/video of the error message and the following information: device model, operating system version, login date and time so that we can check and help you accordingly. If you have questions: - email us at help.ru@citi.com; or - call us on +7 (495) 775-75-75 in Moscow, + 7 (812) 336-75-75 in St. Petersburg or 8 (800) 700-38-38 elsewhere in Russia.
