Cisco Technical Support

Cisco Technical Support simplifies network maintenance and saves you time by providing tools to help troubleshoot issues, research products, update & create Cisco Service Requests, track RMAs, and manage your install base anywhere, anytime! What’s New in 5.1.4 • Maintenance Updates ALERT: Cisco CTS version 5.1.4 is now available. Please upgrade immediately to the new version to update login security features. Basic features available to all users: • Engage with fellow networking professionals, ask and answer questions through the Cisco Support Communities • Access to product-specific support content for over 7,000 Cisco products • Access to over 1,700 troubleshooting and configuration guides authored by Cisco TAC Engineers • PSIRT (Security Advisories), End-of-Life and Field Notice mobile push notifications • Cisco Reseller Locator found in Tools • Bookmark your favourite RSS Feeds, and Video Channels - Available in "My Shortcuts" • Save content with Pocket (Read-It-Later) service. Go to http://www.getpocket.com/ to learn more about setting up an account Advanced features available to Cisco Support Contract Owners: Service Requests & RMAs: • View, Edit and Create Service Request and track RMAs • Access to all case notes, and attachments (txt, pdf, xls, ppt, doc, and image file types) • 30 Day history of Service Request related mobile push notifications found in "My Notifications" • Receive Service Request updates via mobile push notifications • Direct access to your TAC Engineer, On-Site Contact, and Field Engineer via phone or email • Bookmark urgent Service Requests for easy reference from "My Shortcuts" • Single tap to request case updates, case closure, and reopen cases Service Contract & Product Coverage Information: • View contract information and set-expiration reminders prior to their expiration with "My Contracts" • An embedded bar code scanner makes it easy to lookup product coverage details by serial number with "Check Device Coverage" • Ability to validate and update the current installation using your current location • Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices" • Access to Contract Renewal, Last Day of Support, and End of Life reports in My Devices. Bug Search Tool: • Research Cisco software bugs by product, iOS version, or keywords • Bookmark software bugs for easy access from "My Shortcuts" Tools: • SSH / Telnet Client • IPSec Overhead Calculator • VCS Service Checker Have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com