Cisco Jabber

I love the app and how it allows me to work from anywhere in the building instead of lugging around my workstation. I think it would be nice to have a Haptic Touch option to allow you to change your status from the iOS home screen in the same way a right click on the taskbar allows you to do this in Windows. Integration with the shortcuts apps for status changes would be nice. I could set up an automation whenever I leave the office, change status to “off the clock” or something like that. Cool possibilities.

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A chat app that integrates with multiple workstations, allowing you to get work done anywhere - it sounds great if it worked correctly. Frequently, I'll get a notification on my phone that there's a new message- I open up the app, it's nowhere to be found. Where did it go? Sometimes it'll re-sync and within a few hours or a day the message will appear correctly, and sometimes not. Sometimes Jabber notifies you there's a new message (or multiple messages) on the notification screen but then when you open the app - the message never appears. This is a failure of the most basic functionality of any messaging app. Another annoyance is that Jabber will sometimes notify you of app updates in the middle of the night such as "messages may expire soon". I understand my company has set an expiration policy for messages sent through Jabber (something I wish Jabber let you turn off, why would I ever want my messages to expire? but I understand that there are reasons a business may configure Jabber this way) however why does Jabber have to notify me at midnight of this? Then I wake up, think I have an important message from work - but nope, just Jabber deciding midnight is the best time for a random notification. The only way to stop this is to turn off all notification- but I don't want to turn off chat messages, only information messages from Jabber itself. Please fix, I'd love to enjoy using this app.

This app works well most of the time, but there are times when it seems she just randomly disconnect her go off-line. No one seems to know why that happens except that it affects the telephone connection more than instant messaging. I do wonder why Cisco doesn’t make this app readily available for a Mac as opposed to insisting that software be downloaded and even then doesn’t allow it to be done for free without having an account. Why would you make the apps for iPhones and iPads free and make it more difficult on a Mac?

The app does what it is designed to do quite well. However, a major shortcoming is frequently I cannot connect into a conference call after I have signed in and dialed the conference number. It is not clear to me why this happens frequently (and I have heard similar issues from colleagues). I figured out I have to sign out of the app and sign in again to be get a “dial tone” to connect into a conference. This makes no sense to me; and it also has caused me to be late connecting into a conference call.

Best feature of using this on the go when I didn’t have someone in my contacts was the directory search. Didn’t have to know anything but just a portion of the name... now it’s frustrating to navigate to contacts (just to read and not able to call anymore the person) to then add a contact then search then cancel then hope I remembered the number correctly then keypad then call. What if it’s the wrong persons number.... nope repeat the process all over.