Church's Chicken

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I have tried several different places. None that I went to either took the app or had no clue of what I was talking about. They are very rude! I was using this as was my grandmother off her own app. They treated us like dirt. I called and complained done reviews over and over. I love this food. We Would eat here everyday food is almost always great just customer service isn’t great and I personally feel like not one or two places but in all them i feel like they are being racist to me. The people of there color get there food before I do. They go out of there way to make there order right. I’ve been shorted the last few times. U guys need to get with your company owners and employees or u will loose business social media and apps are what the world is about. I have deleted it off so many of people’s phones.

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Ok so despite the reviews I recently downloaded the app because I was looking for deals that I could save money on. However, once downloaded I clicked on it and tried to register as a new customer and it refused to allow me to do so. I tried the section where it ask u to login with the temporary password ‘chicken’ and they will send information through email on how to change it. That didn’t work because it kept saying incorrect password. So after that I tried registering with my email and after I filled out everything and tried to click the sign up button, it didn’t go through. After attempting to click the button numerous times with every thing being checked off correctly! I gave up trying and thought I leave a review before I delete the app to let developers know that they need to get this fixed.

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After the last app update I was directed to enter the word “chicken” as the new password to gain access to the new app. Supposedly I’d receive a new password after which I could reset to a password of my choosing. Everything went fine until it was time to reset my password to one of my choosing. No Go! The screen to reset the password will not proceed past entering in the new password. FAILURE!!! The only reason I bothered to rate the one star is because I can still sign in using the odd password I received to re-access the account after the update. But I can’t remember this password and I have to keep going back to my email to retrieve it. Would really like to use a password of my choosing. I’ll try to wait a little while longer for a fix but it seems that I’ll be deleting this app because it’s more trouble than it worth.

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You would think a multi-million dollar company would take pride in their brand. This app is undoubtedly flawed...nothing works. Church’s, don’t you know this app is an extension of your brand and functionality would be a great asset to say the least? Do you not see ALL the negative reviews dating back for months and still no fix? Do you even care? Don’t answer, all rhetorical questions. Obviously everyone here means nothing to you but I’ll help you anyway as a virtual GM. Take a page from the “Chick-fil-A” enterprise. Their app is flawless. Oh, and guest what. Their app has seen a slow uptick from 11 million downloads to 13 million since last November!!! Guess why? Because they responded to their customer gripes! They care!!! Glad to see a company still appreciates, respects and value consumer interest even after reaching product excellence. SMH...shame on you Church’s.

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I had to enter my phone number even though I didn’t want text messages. I’m not even sure text messages are an option, so why on earth would I give out my number? (I gave a fake number. Pointless.) Today when I tried to log in, I was given a new password by email. I copied the weird, random pw, but the app wouldn’t allow me to paste it. The menu doesn’t show prices or meal options. It’s just really huge pictures of fried food. I tried to update my profile, but the save button doesn’t work. I guess I’ll never use this app again since I won’t remember the password, and I can’t save a new one. I’m not going to bend over backwards for a temp pw each time I log in. It’s no big deal, though, since I’d rather gouge my eyes out than use this app.