ChowNow: Local Food Ordering

This is my go-to when I’m home or traveling. I always find delicious. unique food from independent restaurants with thus app. The functionality is a game changer. I’m always short on time, but don’t want to miss out on local gems. When I order for pickup, I skip the line, but still say hey to the people working at my favorite neighborhood restaurants. Delivery is super easy too. And their customer service is amazing. I love great food & I think the restaurant business is super tough. I know these guys have a restaurant friendly model. I found them from one of my local go-to restaurants & have loved it ever since.

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I’m honestly enraged that I can’t give negative stars as ChowNow is a company that provides zero added value with a terrible customer service team. For a convenience company to simply confirm an order without checking with the restaurant leads to the issue of over promising and under delivering which leads down a path of a bad customer experience. To pile on top the customer service team upon following up was rude and attempts to place the sole blame on a small local restaurant. The representative I spoke with couldn’t answer any questions regarding how their process works or how to prevent this error moving forwards. I’m honestly amazed at how terrible my overall experience with ChowNow was and will surely avoid any interactions moving forwards. I’ll be waiting for my failed order refund as I have absolutely no confidence in this company, the way they operate, the way they treat their partners or customers.

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This app took my DELIVERY order, sent no confirmation, has no order info on the actual app (the only way I know it was ordered was through my credit card charge) and then when I call to find out where my food is, the “customer service” tells me that I placed a Pick Up order (why would I be calling about a pick up order? Why would I put my full address in for a delivery order?). He then accused me of lying about the delivery order, told me to walk 20 blocks and go pick up the food myself, and then kept me on hold for 20 minutes to report that they cannot reach the restaurant and are unable to refund me. Now I have to go through my credit card company to refute the charges. It should also be noted that the “customer service” “man” laughed at me and talked over me the entire time. This is literally fraudulent and gross. Will never use this app again.

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I ordered food from Burger 7 using ChowNow. I placed my order and submitted my payment. I receiver confirmation that my order was received and should be completed soon. I went to the restaurant to pick up my order, and the restaurant was closed. I NEVER received my order. I called to inquire about my food, and payment that was taken from my bank account. They told me up to 7 business days for a refund. I must wait up 7 days to receive my money back in order to eat? There was no problem taking my money immediately in exchange for their service, but the service was never performed. Misleading, and deceitful business. I will never use their services again. There are plenty other food ordering services that I can use to put up with this terrible service.

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This app is always set to Pickup. I always have to remember to set it for Delivery or after 45 minutes I realize the food isn’t coming and I have to go and get it. It’s also waaaay too easy to accidentally thumb your way out of the restaurant menu and back to the search results, and when you tap on your restaurant again to resume your order, guess what? It’s re-set to Pickup again! I can’t tell you how many times I’ve had to go and get my food or call the restaurant to beg them to bring it. This is glaringly poor design. I can’t find any way to set Delivery as my default option. Please fix, as my favorite Chinese restaurant is only on this stupid app and I’m basically ready to give up and just call them on the phone like a stinking caveman.