CHOPT

I was confused about this app initially. The $150 limit monthly billing is a little credit account. You can order like normal and at the end of the month pay your bill. If it exceeds or reaches $150 within one month, you will be at that time. You can opt to pay as you go, but you’ll have to call LevelUp to have them set that up for you manually. And for the first month, you’ll be charged as you order to ensure that the card can be trusted to pay up. Sort of like a month long credit check. This is to save companies on credit processing fees. It’s less expensive to make one $150 charge than fifteen $10 charges. I dig it.

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The new Chopt app is designed to make ordering an extremely inefficient affair, compared to the prior version. Gone are the “Past Orders” section and the tappable tiles under each category. Gone is the ability to quickly see the available menu items under each category. You now have to scroll through multiple items to find what you want. You’ve introduced unnecessary taps in the ordering process. All these extra user actions indicate that you aim to grow the amount of time it takes for a customer to complete a transaction in the app, compared to the prior version. This is a poor decision, because now customers will no longer be able to place orders in less than 30 seconds. How many customers will you lose? How many app users will you annoy? How many fewer orders will you now need to only fill? I can’t believe Chopt decided to allow app-based orders to be become more inefficient—who is going to use your app now? Ordering on your website will now be faster.

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This app is a nightmare! If you order the same thing every time, it stores it for a while and then randomly erases it. If you try to correct a typo in the notes, it erases the whole note. The worst is that it automatically sends the order to what it considers the closest location (which is not even the case since it keeps trying to send my lunch order to a location five miles away even though I'm now within a mile of my usual location.) You can't change the location within the order so you have to start again once you realize it's put in the wrong location. And even though I'm practically at the location where I want to pick up my salad, it doesn't even show that location in the pull down menu!! I've now deleted the app and am going to reload it in the hopes that that will break this vicious cycle. I've never written an online review before but I was driven by frustration to write this one -- this is a horrible app!!!! I wish I could give it zero stars.

I've used the App for a very long time, and have been satisfied with it! Recent updates removed the "special requests" box where I could request spinach/Kale instead of romaine...why the deletion? I eat Chopt for lunch every day, this makes it impossible to customize my salad in a way that has worked for the better part of a year. Can we have that feature added back in? Using the "pickup instructions" box does not work for these types of requests as the line workers build the salad and THEN consult the pickup instructions box. Thanks in advance

Not only do I love the salads, I especially love ordering through the app, it is so easy to order and you get a $10 credit applied for every $100 spent, automatically applied. Ive never had any issues with my order when I go to pick up. I will also add that the Greenwhich, CT location is on top of their pick up orders, literally always there for me waiting!! It so awesome, especially for how busy of a location it is. much appreciated! Please add a location in Stamford, CT! :)